Relationship Director, Commercial Mid-Market

NatWest Group; Chesterfield; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Relationship Director to manage and develop a portfolio of commercial customers. This exciting role focuses on providing tailored financial solutions and enhancing customer relationships. You will drive sales, advocate for customers, and ensure excellent service delivery to maximize business opportunities. With a strong emphasis on interpersonal skills and risk assessment, this position offers a dynamic environment where you can thrive and grow in your career. If you're passionate about building relationships and delivering value, this opportunity is perfect for you.

Qualifications

• Experience in commercial banking and managing customer portfolios.
• Strong negotiation and interpersonal skills are essential.

Responsibilities

• Manage a portfolio of commercial customers and drive sales.
• Build and maintain long-term relationships with clients.

Skills

Interpersonal Skills

Negotiation Skills

Networking Skills

Risk Assessment

Analytical Skills

Education

Diploma in Lending Skills

Tools

Customer Relationship Management (CRM) Tools

Job description

Relationship Director, Commercial Mid-Market

Join us as a Relationship Director in Commercial Mid-Market at NatWest Group.

This role involves managing and developing a portfolio of commercial customers, providing tailored financial products and services, and driving sales to maximize new business. You will also focus on maintaining strong customer relationships to enhance the customer experience.

Key Responsibilities

1. Manage and develop a portfolio of commercial customers, offering appropriate financial solutions.
2. Drive sales activity to increase new business while ensuring excellent customer service.
3. Build and maintain long-term business relationships based on trust and understanding.
4. Meet clients at their premises, collaborate with colleagues, and work remotely as required.

What You'll Do

Show entrepreneurial spirit, advocate for customers, and create value from customer relationships. Provide excellent service, exceed expectations, and increase customer loyalty.

Additional Responsibilities

• Maintain relationships with key partners.
• Use tools for contact and strategy planning, and record customer interactions.
• Present pitches and proposals to clients.
• Analyze financial data for credit applications.
• Deliver targeted lending while managing risks and costs.

Required Skills and Qualifications

• Diploma in lending skills (can be obtained within six months of starting).
• Experience in commercial banking.
• Strong interpersonal, negotiation, and networking skills.
• Proven risk assessment and control skills.

Preferred Skills

• Outstanding customer relationship skills.
• Knowledge of credit processes and policies.
• Understanding of macroeconomic and financial outlooks.
• Ability to analyze complex financial information.
• Strong problem-solving and analytical skills.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industry: Financial Services