Relationship Assistant

National Grid; Warwick; Hybrid; GBP 41,000; Full time

Job summary

Join a leading company as a Relationship Assistant, supporting the Customer and Network Delivery team in Warwick. This role enables you to facilitate the connections process for customers while contributing to the UK's energy transition. With a starting salary of £40,706 and numerous benefits, this is an excellent opportunity for a proactive, detail-oriented individual looking to make a difference.

Benefits

26 days annual leave plus 8 statutory days

Generous pension scheme with up to 18% contribution

Financial support for professional development

Flexible benefits including salary sacrifice car schemes

Family care benefits and health support apps

Qualifications

• Intermediate proficiency in Word, Excel, and PowerPoint is essential.
• Experience with CRM systems like Salesforce is preferred.

Responsibilities

• Support Relationship Managers and attend customer meetings.
• Maintain accurate data in the CRM system.
• Act as Customer Survey team champion to track trends.

Skills

Computer literacy

Ability to multitask

Tools

CRM System (Salesforce or similar)

Microsoft Office (Word, Excel, PowerPoint)

Job description

About us

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Relationship Assistant to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a Relationship Assistant for our Customer and Network Delivery department based in Warwick.

About the role

This role is crucial in connecting customers to the high voltage transmission system in England and Wales and turning the UK’s net zero ambitions into reality.

The Relationship assistant supports the team in ensuring our customers are guided through our connections process.

What you'll do

• Provide support to the Relationship Managers and attending customer meetings where required.
• Act as a team data champion for our CRM system to ensure our data is accurate; including key events, customer contact details, case management and regular liaison with Contract Coordinators.
• Act as Customer Survey (Quality of Connection) team champion, share data to track trends and support Relationship Manager in completing investigations of surveys (closing the loop).
• Build a basic knowledge and understanding of TO Connection Offers and Agreements.
• Maintain and update as necessary the team’s procedural documents (SOP’s etc).

What you'll need

• Thrives in a busy working environment with numerous activities running in parallel.
• Proven computer literacy with the ability to use word processing and spreadsheet packages to at least intermediate standard is essential (Word, Excel, PowerPoint)
• Experience in using a CRM System (Salesforce or similar) preferred.

What you'll get

• Starting salary of £40,706
• Excellent work/life balance and company culture
• 26 days annual leave plus 8 statutory days
• The option to buy additional or sell holiday
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%. Overall 18%
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave - relevant to your role
• Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to apps which support health, fitness and wellbeing

More information

National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing and improving.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

https://www.nationalgrid.com/electricity-transmission/

The closing date for this vacancy is 10/07/25

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