Reinstatement Planner

Ex-armed Forces; Merthyr Tydfil; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Reinstatement Planner to support its Utilities Operations Team in planning, coordinating, and delivering reinstatement works safely and on time.

You will schedule resources, monitor performance against SLAs, and liaise with field teams to optimise productivity while maintaining high safety and quality standards.

Qualifications

• Experience in planning, scheduling or coordination roles.
• Understanding of reinstatement activities and streetworks processes desirable.
• Experience in fast-paced environments with shifting priorities.
• Knowledge of client SLA requirements and performance management advantageous.
• Proven ability to manage multiple workstreams and communicate with stakeholders.

Responsibilities

• Produce and maintain reinstatement schedules to maximise workforce utilisation.
• Coordinate reinstatement of excavations in line with permits, notices, client requirements and legislation.
• Plan and schedule resources, labour, plant and materials using planning systems.
• Manage reactive and emergency reinstatement works and ensure prompt allocation.
• Monitor progress against KPIs and SLAs; report status and performance.
• Liaise with operational teams, supervisors and management to meet timescales.
• Identify and resolve planning conflicts, delays and resource constraints.
• Maintain accurate records and provide regular updates on work status.
• Support continuous improvement initiatives to enhance performance and compliance.
• Ensure activities are planned with a strong focus on safety and quality.

Skills

Planning & scheduling

Stakeholder communication

Time management

Organisational skills

Analytical thinking

Attention to detail

Independent working

Problem solving

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Description As a Reinstatement Planner, you will play a key role in supporting our Utilities Operations Team by ensuring reinstatement activities are planned, coordinated and delivered efficiently, safely and within contractual timescales. You will be responsible for scheduling and optimising reinstatement works, ensuring compliance with client requirements, streetworks legislation and internal performance targets. Working closely with operational teams, supervisors and contract management, you will help drive productivity, customer satisfaction and service excellence across the contract.

Key Responsibilities

• Produce and maintain effective reinstatement schedules to maximise workforce utilisation and operational efficiency.
• Coordinate the reinstatement of excavations in line with permit and notice durations, client requirements and streetworks legislation.
• Plan and schedule resources, labour, plant and materials using company planning systems.
• Manage reactive and emergency reinstatement works, ensuring prompt allocation and completion.
• Monitor work progress and performance against contractual KPIs and Service Level Agreements (SLAs).
• Liaise with operational teams, supervisors and management to ensure works are completed within agreed timescales.
• Proactively identify and resolve planning conflicts, delays and resource constraints.
• Maintain accurate records and provide regular updates on work status and performance.
• Support continuous improvement initiatives to enhance operational performance, compliance and customer service.
• Ensure all activities are planned and coordinated with a strong focus on safety, quality and compliance.

Experience and Qualifications

• Previous experience in a planning, scheduling or coordination role.
• Experience within the utilities, telecoms, highways or infrastructure sectors is highly desirable.
• Understanding of reinstatement activities, streetworks processes and operational planning principles.
• Experience working within a fast-paced environment with changing priorities.
• Knowledge of client SLA requirements and performance management would be advantageous.

Skills and Attributes

• Excellent organisational and time management skills.
• Strong communication skills with the ability to convey information clearly and effectively to a range of stakeholders.
• Ability to manage multiple workstreams and prioritise workloads effectively.
• Good analytical and problem-solving skills.Strong attention to detail and accuracy.
• Competent user of Microsoft Office, particularly Excel, Word and Outlook.
• Ability to work independently while also contributing positively within a team environment.
• Confident using workforce management, scheduling or planning systems.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.