Reinstatement Agent

Ex-armed Forces; Wigan; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Full benefits package

Armed Forces-friendly

Job summary

Network Plus is seeking a Reinstatement Agent to supervise reinstatement teams across our contracts in the Greater Manchester area. You will lead on-site operations, coordinate scheduling, and ensure work is completed to the highest standards with safety at the forefront.

The role involves on-site leadership for utilities reinstatement, liaising with internal and external stakeholders, and supporting continuous improvement.

Qualifications

• Experience in the Utilities industry.
• Experience working on Civils related projects.
• NRASWA qualification or equivalent.
• Valid full driving license required.
• Strong health and safety awareness.
• Proficient with basic computer software and systems.

Responsibilities

• Have operational responsibility for reinstatement teams and their in-day activities.
• Organise labour cost-effectively including recruitment, disciplinary actions, wages and absences.
• Coach and develop staff to reach potential with a fair, consistent culture.
• Help manage frame and cover programme and ensure KPIs are met.
• Assist with defect programme and ensure KPIs and highway meetings are attended.
• Demonstrate knowledge of reinstatement for utilities.
• Maintain a customer-focused approach.
• Use Modular+ and client systems to deliver feedback on commercial and reinstatement work.
• Liaise with Support Services and Street Works teams to manage liabilities.
• Understand and comply with regulations including NRSWA.
• Conduct team inspections to ensure compliance and quality.
• Act as Health & Safety Representative and conduct safety inspections.

Skills

Utilities industry

Civils projects

NRASWA qualification

Full driving license

Health and safety

Computer literacy

Job description

Reinstatement Agent

Date: 2026-09-30T00:00:00

Location: Wigan

Region: Greater Manchester

Country: GB

Postcode: WN1 1

Employment Type: Any

Closing Date: 2026-12-30T02:00:29.617

Description

As a Reinstatement Agent you will be responsible for supervising reinstatement teams across our contract. Previous experience with tarmac, Modular & Rigid surfaces work would be an advantage. We are looking for individuals who take pride in their work to get it right first time to the highest standard of quality.

Your team's tasks will be undertaken on public highways, building sites, and private residential land, and must be undertaken in a safe and responsible manner. You will be working to meet the needs of the client in the most cost-effective manner. You will provide technical expertise, experience, and work within a team to deliver a first-class service to our customers.

You will be able to engineer solutions on site and focus your teams on completing work right first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company's work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.

This role could be an excellent development opportunity for someone looking to take the next step in their career. We're happy to provide training and support for the right person who has the right attitude and transferable experience.

Key Responsibilities

• Have operational responsibility for the reinstatement teams and their in-day activities
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management
• Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams
• Help manage the frame and cover programme and ensure KPIs are met
• Help manage the defect programme and ensure that KPIs are met and Highway Meetings are attended
• Have knowledge and experience of Reinstatement for Utilities
• Maintain a customer focus
• Use Modular+ (smartphone system) & Client Computer system to deliver all feedback for commercial and reinstatement feedback
• Liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed and focus on a right first-time attitude
• Understanding and complying with regulations including NRSWA
• Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement
• Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management, and investigating reportable accidents or incidents as and when they occur

Skills, Knowledge & Expertise

• A good understanding and experience of the Utilities industry
• Previous experience working on Civils related projects
• NRASWA qualification
• Full and clean driving license
• Good awareness of health and safety
• Computer literate and familiar with basic software packages

Job Benefits

We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors, and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment — we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.