Rehoming Supervisor

Dogs Trust; Wickford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Dogs Trust is seeking a Rehoming Supervisor at Basildon to drive a culture of rehoming, support adoptions, and help match dogs with their forever homes.

This fixed-term, full-time role leads the rehoming team daily, allocates tasks, and enhances the visitor experience at the centre. The contract runs until 7 November 2027, with a focus on achieving high rehoming targets and compassionate animal welfare.

Qualifications

• Supervisory experience with a supportive, non-judgemental approach.
• Strong customer service experience and excellent communication skills.
• Ability to motivate a team to meet targets and drive efficiencies.
• Passion for rehoming and animal welfare.

Responsibilities

• Lead the rehoming team on a day-to-day basis, modelling excellent customer service and supporting adoptions.
• Allocate and prioritise work, assign tasks to staff and volunteers, and work toward targets to increase rehoming.
• Create excitement around public openings and provide visitors with a memorable experience.
• Think creatively about rehoming and flexibly meet dogs' and adopters' needs.

Skills

Supervisory experience

Customer service

Team leadership

Communication skills

Motivation

Job description

Rehoming Supervisor

Application Deadline: 30 October 2026

Department: Rehoming

Employment Type: Fixed Term - Full Time

Location: Basildon

Compensation: £27,500 per year + benefits

Description

Are you a confident, leading customer service professional who is passionate about animal welfare? Want to play a key role in finding our dogs their forever homes?

We’re looking for a Rehoming Supervisor who will be responsible for driving a culture of rehoming, working collaboratively to match as many dogs and adopters as possible.

This is a fixed term contract until 7th November 2027.

What does this role do?

As Rehoming Supervisor, you’ll:

• lead the rehoming team on a day-to-day basis, role modelling excellent customer service, providing support with adoptions and motivating the team to match as many dogs as possible to their forever homes,
• allocate and prioritise the work of the rehoming team, assigning staff and volunteers daily tasks, continually working towards targets and the shared goal of increasing rehoming,
• create a sense of excitement around public openings, embodying Dogs Trust values and providing visitors to the rehoming centre with a memorable experience,
• think creatively about rehoming, utilising your expertise and experience to flexibly meet the needs of dogs and adopters.

Could this be you?

To be successful in this role, you’ll need some supervisory experience, with a supportive, non-judgemental approach and the ability to motivate a team to meet targets and drive efficiencies, always leading by example. You’ll also have significant customer service experience and excellent communication skills, with the ability to have sensitive and meaningful conversations confidently. You’ll be hard working, reliable, and above all, have a passion and commitment to rehoming and the wider aims of Dogs Trust.

What does this team do?

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home, and the success of our centres wouldn't be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.