Rehoming Manager

South West Community Chaplaincy; Newbury; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Dogs Trust in Newbury is seeking a Rehoming Manager to embed a culture of high performance, creativity and excellent customer service at our Rehoming centre in Newbury. Working with the management team, you will manage and support the development of our rehoming team, who work tirelessly to find forever homes for the dogs in our care.

You will lead, manage and develop the team, ensure assessment and triage of dogs, collaborate with managers to optimise kennel occupancy, and drive continuous

Qualifications

• Experience leading a small, diverse team
• Ability to drive high performance and meet targets
• Operational management experience
• Excellent communication skills, including challenging conversations empathetically

Responsibilities

• Promote a culture of rehoming across the centre team, maximising the effectiveness of interactions and their conversion to adoptions
• Lead, manage and develop the rehoming team, instilling a performance based approach, focused on targets and customer service
• Collaborate with other managers to optimise kennel occupation and ensure appropriate assessment and triage of dogs
• Drive a culture of continuous improvement across all public facing activities, focusing on development and wellbeing of colleagues and volunteers' experiences

Skills

Team leadership

Customer service

Operations management

Communication

Job description

We're looking for a Rehoming Manager to embed a culture of high performance, creativity and excellent customer service at our Rehoming centre in Newbury. Working closely with the rest of the management team, you'll manage and support the development of our rehoming team, who work tirelessly to find forever homes for the dogs in our care.

What does this job do?

As Rehoming Manager, you will:

• promote a culture of rehoming across the whole centre team, maximising the effectiveness of interactions and their conversion to adoptions,
• lead, manage and develop the rehoming team, instilling a performance based approach, focused on meeting both objective based and customer service targets,
• collaborate with other managers to optimise kennel occupation and to ensure appropriate assessment and triage of dogs is completed,
• drive a culture of continuous improvement across all public facing activities, focusing on the development and wellbeing of colleagues and a consistently positive experience for volunteers.

Could this be you?

To be successful in this role, you'll need experience of leading a small, diverse team, with particular focus on driving high performance, delivering excellent customer service and meeting targets. You'll also need some operational management experience, with the ability to make decisions swiftly and effectively, with a solution focused approach. Excellent communication skills are essential, including the ability to have challenging conversations empathetically. Above all, you'll have a passion for rehoming dogs and the work Dogs Trust does.

What does this team do?

The Rehoming department is responsible for helping as many dogs as possible find their forever homes, whether they are cared for in our network of Rehoming Centres, in a foster home or by their current owner using the Home Stay scheme. We strive to achieve excellence in our rehoming processes and to ensure the highest standards of veterinary and behaviour care through our highly skilled teams.