Rehoming Coordinator

Dogs Trust; Cardiff; On-site; GBP 24,000 - 29,000; Full time

Job summary

Dogs Trust is seeking a Rehoming Coordinator in Cardiff to play a pivotal role in placing dogs in loving homes. You will support adopters, coordinate visits, and manage dog status across kennels, offering exceptional customer service and timely responses to enquiries.

The role is fixed-term until 1 June 2027, with a £26,500 per year salary plus benefits. You will engage with dog welfare teams to meet complex needs and assist during public opening hours.

Qualifications

• Experience of working in a rehoming centre environment with strong customer service and communication skills.
• Knowledgeable about dogs and their welfare.
• Good organisational and time management abilities.

Responsibilities

• Champion the rehoming journey by providing excellent customer service, matching dogs to adopters, and arranging safe introductions, including occasional home visits.
• Maintain oversight of dog status across kennels, Foster and Home Stay, responding to enquiries and proactively seeking rehoming opportunities.
• Promote dogs ready for adoption by creating engaging online profiles and images, working closely with the Media Coordinator.
• Support the rehoming of long-term and complex dogs by liaising with the Behaviour and Welfare teams to communicate specific needs.
• Welcome and assist visitors during public opening hours, complete adoption paperwork, and contribute to kennel care as part of the wider team.

Skills

Customer service

Communication skills

Dog welfare knowledge

Organisational skills

Time management

Job description

Rehoming Coordinator

Application Deadline: 6 November 2026

Department: Rehoming

Employment Type: Fixed Term - Full Time

Location: Cardiff

Compensation: £26,500 per year + benefits

Description

Looking to make a real difference to the lives of dogs and people?
As a Rehoming Coordinator at Dogs Trust, you'll play a key role in finding loving homes for our dogs, supporting adopters and helping reduce the time dogs spend in our care.
This is a fixed term contract until 1 June 2027.

What does this role do?

• Champion the rehoming journey by providing excellent customer service, matching dogs to adopters, and arranging safe introductions, including occasional home visits.
• Maintain oversight of dog status across kennels, Foster and Home Stay, responding to enquiries and proactively seeking rehoming opportunities.
• Promote dogs ready for adoption by creating engaging online profiles and images, working closely with the Media Coordinator.
• Support the rehoming of long-term and complex dogs by liaising with the Behaviour and Welfare teams to communicate specific needs.
• Welcome and assist visitors during public opening hours, complete adoption paperwork, and contribute to kennel care as part of the wider team.

Could this be you?

With an experience of working in a rehoming centre environment you will have great customer service and communication skills. Knowledgeable about dogs and their welfare, you will have good organisational and time management skills.

What does this team do?

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home, and the success of our centres wouldn't be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.