Rehoming Coordinator (30 hours per week)

Dogs Trust; Wickford; On-site; GBP 21,000 - 27,000; Part time

Job summary

Dogs Trust in Basildon seeks a Rehoming Coordinator (30 hours per week) to find loving homes for dogs and support adopters. You will manage dog status, promote dogs online, and assist with home visits when needed.

The role requires excellent customer service, communication, and strong organisational skills to handle multiple dogs and enquiries daily.

Qualifications

• Experience in a rehoming centre environment.
• Excellent customer service and communication skills.
• Knowledgeable about dogs and their welfare.
• Good organisational and time management abilities.

Responsibilities

• Champion the rehoming journey with high-quality customer service.
• Match dogs to adopters and arrange safe introductions.
• Maintain dog status across kennels and foster/ home stay.
• Promote dogs for adoption with engaging online profiles.
• Assist visitors, complete adoption paperwork, and help kennel care.

Skills

Customer service

Communication

Organisational skills

Time management

Dog welfare knowledge

Job description

Rehoming Coordinator (30 hours per week)

Application Deadline: 27 October 2026

Department: Rehoming

Employment Type: Permanent - Part Time

Location: Basildon

Compensation: £21,200 pro-rata (full time equivalent £26,500) per year + benefits

Description

Looking to make a real difference to the lives of dogs and people?

As a Rehoming Coordinator at Dogs Trust, you'll play a key role in finding loving homes for our dogs, supporting adopters and helping reduce the time dogs spend in our care.

What does this role do?

As a Rehoming Coordinator, you will:

• Champion the rehoming journey by providing excellent customer service, matching dogs to adopters, and arranging safe introductions, including occasional home visits.
• Maintain oversight of dog status across kennels, Foster and Home Stay, responding to enquiries and proactively seeking rehoming opportunities.
• Promote dogs ready for adoption by creating engaging online profiles and images, working closely with the Media Coordinator.
• Support the rehoming of long-term and complex dogs by liaising with the Behaviour and Welfare teams to communicate specific needs.
• Welcome and assist visitors during public opening hours, complete adoption paperwork, and contribute to kennel care as part of the wider team.

Could this be you?

With an experience of working in a rehoming centre environment you will have great customer service and communication skills. Knowledgeable about dogs and their welfare, you will have good organisational and time management skills.

What does this team do?

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home, and the success of our centres wouldn't be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.