Dog Rehoming Team Lead — Drive Adoptions & Impact

Dogs Trust; Basildon; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Dogs Trust Basildon is seeking a Rehoming Supervisor to lead the rehoming team and drive adoptions with excellent customer service. You will oversee day-to-day operations, allocate tasks, and strive to increase dogs matched with loving families.

The role is fixed-term until 7 November 2027, based at our Basildon centre, offering a supportive environment and the chance to make a real difference for dogs and adopters.

Qualifications

• Supervisory experience and ability to motivate a team to meet targets.
• Significant customer service experience and excellent communication skills.

Responsibilities

• Lead the rehoming team on a day-to-day basis, role modelling excellent customer service, providing support with adoptions and motivating the team to match as many dogs as possible to their forever homes.
• Allocate and prioritise the work of the rehoming team, assigning staff and volunteers daily tasks, continually working towards targets and the shared goal of increasing rehoming.
• Create a sense of excitement around public openings, embodying Dogs Trust values and providing visitors to the rehoming centre with a memorable experience.
• Think creatively about rehoming, utilising your expertise and experience to flexibly meet the needs of dogs and adopters.

Skills

Supervisory experience

Customer service

Communication skills

Job description

Dogs Trust Basildon is seeking a Rehoming Supervisor to lead the rehoming team and drive adoptions with excellent customer service. You will oversee day-to-day operations, allocate tasks, and strive to increase dogs matched with loving families.

The role is fixed-term until 7 November 2027, based at our Basildon centre, offering a supportive environment and the chance to make a real difference for dogs and adopters.