Rehoming Manager

Dogs Trust; Newbury; On-site; GBP 31,000 - 38,000; Full time

Job summary

Dogs Trust is seeking a Rehoming Manager for our Newbury centre. You will lead and develop the rehoming team, driving performance and excellent customer service to help dogs find forever homes.

Join a passionate team focused on best practices in rehoming, kennel management, and compassionate care for dogs, with opportunities to shape centre operations and volunteer experiences.

Qualifications

• Experience leading a small, diverse team.
• Operational management experience and decision-making abilities.
• Excellent communication and customer service skills.

Responsibilities

• Promote a culture of high performance across the rehoming centre team and drive adoptions.
• Lead, manage and develop the rehoming team with a performance-based approach.
• Collaborate with other managers to optimise kennel occupancy and dog assessments.
• Drive continuous improvement in all public-facing activities and volunteer experience.

Job description

Rehoming Manager

Application Deadline: 5 November 2026

Department: Rehoming

Employment Type: Permanent - Full Time

Location: Newbury

Compensation: £34,252 per year + benefits

Description

Are you an inspiring and enthusiastic leader who is passionate about rehoming dogs?

We're looking for a Rehoming Manager to embed a culture of high performance, creativity and excellent customer service at our Rehoming centre in Newbury. Working closely with the rest of the management team, you'll manage and support the development of our rehoming team, who work tirelessly to find forever homes for the dogs in our care.

What does this job do?

As Rehoming Manager, you will:

• promote a culture of rehoming across the whole centre team, maximising the effectiveness of interactions and their conversion to adoptions,
• lead, manage and develop the rehoming team, instilling a performance based approach, focused on meeting both objective based and customer service targets,
• collaborate with other managers to optimise kennel occupation and to ensure appropriate assessment and triage of dogs is completed,
• drive a culture of continuous improvement across all public facing activities, focusing on the development and wellbeing of colleagues and a consistently positive experience for volunteers.

Could this be you?

To be successful in this role, you'll need experience of leading a small, diverse team, with particular focus on driving high performance, delivering excellent customer service and meeting targets. You'll also need some operational management experience, with the ability to make decisions swiftly and effectively, with a solution focused approach. Excellent communication skills are essential, including the ability to have challenging conversations empathetically. Above all, you'll have a passion for rehoming dogs and the work Dogs Trust does.

What does this team do?

The Rehoming department is responsible for helping as many dogs as possible find their forever homes, whether they are cared for in our network of Rehoming Centres, in a foster home or by their current owner using the Home Stay scheme. We strive to achieve excellence in our rehoming processes and to ensure the highest standards of veterinary and behaviour care through our highly skilled teams.