Rehoming and Welfare Assistant

CATS PROTECTION; Haslemere; On-site; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Health and wellbeing benefits

26 days annual leave

Pension scheme

Salary Finance access

Eye care vouchers

Job summary

Cats Protection is seeking a Rehoming and Welfare Assistant in Haslemere. The role is part-time (16.5 hours per week) with weekend rota shifts, offering a salary up to £11,287.41 per year and a permanent contract.

You will help with cleaning, feeding, and caring for cats, and assist with adoptions at the centre. Applicants should have a valid manual driving licence, excellent communication and empathy, customer service experience, and knowledge of animal welfare and health and safety practices.

Qualifications

• Full manual driving licence is essential.
• Excellent communicator with strong empathy.
• Excellent customer service skills and experience of dealing with members of the public.
• Experience of animal welfare, including feeding, cleaning, medicating and handling cats.
• Understanding of health and safety and comfort with manual handling tasks.

Responsibilities

• Carry out cleaning of cat pens, including litter trays.
• Feed and care for cats requiring additional medical or behavioural treatment.
• Present a professional and friendly image to customers and visitors.
• Assist with veterinary runs and driving the cats Protection vehicle off-site as required.
• Work with volunteers to coach and guide them on cat care duties.
• Support with scheduling and preparation of rehoming information, viewings and adoptions.

Skills

Manual driving licence

Empathy

Customer service

Animal welfare experience

Health and safety awareness

Team player

Job description

Work pattern: 16.5 hours per week, including weekends on a rota basis

Salary: Up to £11,287.41 per year

Contract: Permanent

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Rehoming and Welfare Assistant:

Carry out cleaning of cat pens, including litter trays, in the various sections of the centre

Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling

Present a professional and friendly image to customers and visitors

As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site

Work with volunteers to coach and guide them on cat care duties

Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

What we're looking for in our Rehoming and Welfare Assistant:

A full, manual driving license is essential as some driving of centre vans is required

An excellent communicator with strong empathy

Excellent customer service skills and experience of dealing with members of the public

Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats

Resilient with the ability to cope with potentially distressing and emotional situations

A positive attitude and good at working as part of a team

An understanding of health and safety and comfortable with manual handling tasks

What we can offer you in a role where you make a difference to cats' lives every day

Health and wellbeing benefits to help you stay well at work

Ongoing learning and development to help you build your skills and grow your career

26 days' annual leave, increasing with service

A competitive contributory pension scheme and life assurance for peace of mind

Practical financial support, including access to Salary Finance

Everyday support such as eye care vouchers and confidential advice services

Enhanced sick pay and family-friendly policies to support you when it matters most

Access to discounted pet insurance to help care for your pet's health

Please note, we do not accept applications or speculative CVs from agencies.

If successful, your recruitment journey will include:

anonymised application form

in-person interview at the centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.