Rehoming and Welfare Assistant

CATS PROTECTION; Chelwood Gate; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Health and wellbeing benefits

26 days' annual leave

Pension scheme

Job summary

Cats Protection is hiring at one of its centres in the United Kingdom. The role involves caring for cats, keeping pens clean, and assisting with rehoming and adoption activities.

You will drive as needed for veterinary runs and work with volunteers to support cat welfare, ensuring a compassionate, safe environment for all animals and visitors.

Qualifications

• Full manual driving licence is essential.
• Excellent communicator with empathy.
• Excellent customer service skills and experience with the public.
• Experience in animal welfare including feeding, cleaning, medicating and handling cats.
• Resilient and capable in distressing situations.
• Positive attitude and good at working in a team.
• Understanding of health and safety and manual handling tasks.

Responsibilities

• Clean cat pens and litter trays across centre sections.
• Feed and care for cats, including medical or behavioural needs.
• Present a professional, friendly image to customers and visitors.
• Assist with veterinary runs; may drive Cats Protection vehicle off-site.
• Work with volunteers to coach and guide on cat care duties.
• Support scheduling and preparation of rehoming information, viewings and adoptions.

Skills

Driving licence

Communication

Customer service

Animal welfare

Teamwork

Health & safety

Job description

Job Details

• Work pattern: 35 hours per week on a rota to include weekends and bank holidays
• Salary: Up to £23,943 per year
• Contract: Permanent

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

About the Centre Team

Our centres care for thousands of cats each year until they are able to find a loving new home.

Our team is made up of a Centre Manager, Deputy Centre Managers, Community Operations Volunteer Team Leader, Receptionists and Rehoming and Welfare Assistants

Qualifications and Experience

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

Benefits and Perks

• Health and wellbeing benefits to help you stay well at work
• Ongoing learning and development to help you build your skills and grow your career
• 26 days' annual leave, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family-friendly policies to support you when it matters most
• Access to discounted pet insurance to help care for your pet's health

We operate a bias-free application process in our commitment to equity, diversity and inclusion.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.