Rehabilitation Claims Case Manager

Aviva plc; Chandler's Ford; Remote; GBP 29,000 - 34,000; Full time

Job summary

Aviva plc is recruiting a Rehabilitation Case Manager in Eastleigh to support corporate employees returning to work after health-related absences. You will use an evidence-based biopsychosocial approach to assess symptoms and functional restrictions over the phone, focusing on safe, timely, and sustainable outcomes.

You will manage an end-to-end portfolio of cases, coordinate with HR, line managers, occupational health and other health professionals, and accurately record all activities in our

Qualifications

• Experience in health, rehabilitation, claims, occupational health, or case management.
• Understanding of health-related absence, workplace adjustments, and return-to-work processes.
• Excellent communication and stakeholder management to influence outcomes.
• Strong organisational skills to manage a portfolio of cases and keep records.
• Good IT skills; proficient with Microsoft Office and multiple systems.

Responsibilities

• Manage end-to-end case portfolio including triage calls.
• Consider treatment requirements and return-to-work options.
• Communicate with HR, line managers, occupational health and health professionals.
• Accurately record all case activities in company systems.

Skills

Health/case management experience

Communication skills

Stakeholder management

Organisational skills

IT skills (Microsoft Office)

Tools

Microsoft Office

Job description

Rehabilitation Case Manager

Location

UK - Eastleigh - Chilworth House

Salary

circa £28,500

Working hours

Permanent Full time, Flexible between 8-6 Monday – Friday, 35 hours per week

A bit about the job

We are currently advertising for a Rehabilitation Case Manager within our Group Income Protection team.

The purpose of this role is to support the employees of our corporate customers in order to facilitate a safe, timely and sustainable return to work following a health related absence.

• Working within our Group Income Protection claims team, you will be able to use an evidence based, biopsychosocial approach to telephonically evaluate the nature of a customer’s symptoms and functional restrictions which have come about as a result of a variety of medical conditions.

• You will be able to identify potential obstacles and consider appropriate intervention pathways to help people recover and overcome such barriers to achieve a successful return to work. This will involve utilising our supplier network to help in an individual’s recovery and may also include negotiating and designing bespoke return to work plans with absent employees, HR teams, line managers, occupational health teams and other relevant health professionals.

• You must be a strong communicator and should be comfortable in taking ownership and accountability in managing the end-to-end process of a portfolio of cases including initial triage calls, considering treatment requirements, communicating with various stakeholders about return-to-work options and you will be able to accurately record all aspects of your case management on our systems.

• You will be required to develop a detailed understanding of our rehabilitation partner network to best identify the most appropriate and effective form of treatment that we may be able to provide given the nature of the medical condition.

• You will act as an advocate for the employee throughout, taking the Equality Act into consideration at all times, while continuing to finely balance the needs of our corporate customers and the commercial implications of each individual claim.

Skills and experience we’re looking for

• Experience working within a health, rehabilitation, claims, occupational health or case management environment.
• Strong understanding of health-related absence, workplace adjustments and return-to-work processes, with experience supporting individuals with mental health, musculoskeletal or other chronic health conditions being highly beneficial.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships and influence positive outcomes across a range of internal and external parties.
• Strong organisational skills with the ability to manage a portfolio of cases, prioritise workloads and maintain accurate case records.
• Good IT skills, including experience using Microsoft Office and the ability to quickly learn and navigate multiple systems and platforms.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £28,500 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.