Experienced Claims Assessor

Aviva; West of England; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Bonus 8% of annual salary

Pension up to 14%

23 days + bank holidays

Private Medical Benefit

Discounts on Aviva products

Matching Share Plan

Job summary

Aviva seeks a diligent professional to assess and manage Group Income Protection and Individual Income Protection claims. You will join a collaborative, customer‑focused team dedicated to delivering fair outcomes for customers in challenging times.

Responsibilities include gathering evidence, communicating decisions empathetically, and contributing to ongoing improvements in claims handling and customer support.

Qualifications

• Proven experience assessing Group Income Protection and/or Individual Income Protection claims.
• Strong decision-making skills balancing customer outcomes and risk.
• Excellent communication – written and verbal – with a customer-first mindset.
• Ability to build relationships with intermediaries, employers, medical professionals, and internal teams.
• Proactive approach to continuous improvement and mentoring less experienced colleagues.

Responsibilities

• Assess and manage Group Income Protection and Individual Income Protection claims to ensure fair and timely outcomes for customers.
• Collaborate with key stakeholders to gather evidence and communicate outcomes clearly and empathetically.
• Support continuous improvement in how we support customers and manage claims.

Skills

IP claims assessment

Decision making

Communication

Stakeholder management

Mentoring others

Intermediary relations

Job description

This role can be based in any of these locations : - Bristol, Eastleigh York, Norwich or Perth

Salary: £34,000 – £38,000 (depending on level of experience)

This is a great job for someone who…

…has experience in assessing Group Income Protection and/or Individual Income Protection claims and is passionate about supporting people when they need it most.

You’ll thrive in this role if you enjoy making fair, timely decisions and want to be part of a collaborative, customer-focused team.

If you’re ready for a new challenge in a role that truly makes a difference, we’d love to hear from you.

A bit about the job

This role exists to assess and manage Group Income Protection and Individual Income Protection claims, ensuring fair and timely outcomes for our customers.

You’ll join a supportive team focused on Income Protection claims, where your expertise will play a key role in delivering great customer outcomes.

We’re here to help people through difficult times, and your decisions will directly impact their wellbeing. You’ll work closely with key stakeholders to gather relevant evidence and communicate outcomes clearly and empathetically. Your insight will also help us continuously improve how we support our customers and manage claims effectively.

Skills and experience we’re looking for

• Proven experience assessing Group Income Protection and/or Individual Income Protection claims
• Strong decision-making skills with the ability to balance customer outcomes and risk
• Confidence in interpreting medical, financial, and occupational information relevant to IP claims
• Excellent communication skills – written and verbal – with a customer-first mindset
• Ability to build effective relationships with intermediaries, employers, medical professionals, and internal teams
• A proactive approach to continuous improvement and supporting/mentoring less experienced colleagues

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you.

• Starting salary between £34,000 and £38,000 (depending on level of experience)
• Bonus opportunity – 8% of annual salary (depending on performance)
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Supportive policies including parental and carer’s leave
• Flexible benefits including sustainability options such as cycle to work
• 3 paid volunteering days per year
• A range of wellbeing support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of our time in our offices every week.

To find out more about working at Aviva, take a look here.