Rehabilitation Case Coordinator

TN United Kingdom; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Rehabilitation Case Coordinator to join their Treatment Services Team in Bristol. This role involves coordinating care for clients, managing referrals, and ensuring timely treatment through a network of suppliers. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a strong analytical mindset to navigate the complexities of rehabilitation. With a commitment to delivering quality service, you will work closely with top professionals in the field, making a meaningful impact on clients' recovery journeys. If you're ready to take on this rewarding challenge, apply today!

Benefits

25 days annual leave

Birthday off

6% company pension contribution

Bike to Work Scheme

Enhanced Maternity/Paternity/Adoption leave

2 voluntary days per year

Long Service Awards

CPD opportunities

Qualifications

• Experience in case management or rehabilitation is preferred.
• Ability to communicate effectively with clients and stakeholders.

Responsibilities

• Coordinate with patients and third parties for rehabilitation.
• Manage referrals and arrange treatments through suppliers.
• Create and manage case information to ensure smooth client journeys.

Skills

Communication Skills

IT Systems Proficiency

Analytical Problem Solving

Attention to Detail

Empathy

Insurance Sector Experience

Tools

Microsoft 365

Bespoke Case Management Systems

Job description

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Rehabilitation Case Coordinator, Bristol

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Client:

Health and Care Management Ltd

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f6bf93bb1a56

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

About the Role

Rehabilitation Case Coordinator

Bristol

We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets.

From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them.

As a Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey.

We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring their clients receive the right treatment at the right time.

Every case is different which means this role offers a lot of variety, and will see you:

• work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
• liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment. and follow up with clients and customers.
• create and manage case information on the bespoke system to ensure a smooth journey for clients and customers.
• help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
• use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them.

take an empathetic and understanding approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties.

Key Skills and Experience:

• Calm and confident in all communication, explaining things clearly both over the phone and by email.
• Comfortable working with a range of IT systems including Microsoft 365 and our own bespoke systems.
• Excited to learn new information and prepared to get to grips with the complex nature of the industry.
• Focused on delivering an excellent service with absolute attention to detail and a ‘right first time’ approach.
• Able to take an analytical approach to problem-solving, using all the information available to find the best solution.
• Experience within the insurance or medico-legal sector highly preferred.

If this aligns with your skillset, apply to this Rehabilitation Case Coordinator role today and we'll be in touch with the next steps.

About Company

• HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

DE&I

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• CPD opportunities