Homelessness Case Coordinator

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Case Coordinator to support individuals at risk of homelessness. This role is pivotal in ensuring clients maintain safe accommodations while providing essential financial guidance. With a focus on empathy and resilience, you'll create personalized support plans and manage client interactions using a robust case management system. The organization offers a supportive culture, clear career development pathways, and various perks, including annual leave and well-being support, making this an exciting opportunity to make a real impact in the community.

Benefits

27 days of annual leave

30% discount at charity shops

20% discount at bike workshops

6 free counselling sessions

Simply Health Scheme

Employee Assistance Programme

Blue Light Card discounts

Career development training

Birthday off

Reflective practice sessions

Qualifications

• Experience working with vulnerable groups in a supportive role.
• Understanding of the challenges faced by people with complex needs.

Responsibilities

• Track and manage referrals and outcomes for clients.
• Deliver high-quality, person-centred support using a trauma-informed approach.

Skills

Empathy

Resilience

Understanding of homelessness

Client-focused approaches

Driving license

Tools

Case management system

Job description

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As a Case Coordinator, you will play a vital role in supporting individuals experiencing or at risk of homelessness to sustain their accommodation and build more independent lives. You'll work directly with clients to ensure their accommodation is safe and well-maintained, while also helping them manage personal finances, including benefit applications and budgeting support.

You'll be responsible for maintaining accurate, up-to-date records of all client interactions and will support the Service Manager and Regional Manager with data reporting to partners and funders as needed.

Key Responsibilities

Track and manage referrals into the service, as well as outcomes for clients exiting the service, using our internal case management system and the Bristol Housing Support Register (HSR).

Complete needs and risk assessments, leading to the delivery of personalised support plans tailored to each client's circumstances.

Ensure new clients understand their rights, responsibilities, and the terms of their licence agreements, and that a valid Housing Benefit claim is in place.

Deliver high-quality, person-centred support using a strength-based and trauma-informed approach.

Maintain a high standard of health and safety in client accommodation.

What We're Looking For

A valid UK driving licence and access to your own vehicle (business insurance required).

An understanding of the root causes of homelessness, offending, and social exclusion, and an appreciation of effective, client-focused approaches to addressing these issues.

Empathy, resilience, and a strong understanding of the challenges faced by people with complex needs and challenging behaviours.

Experience working with vulnerable or marginalised groups in a supportive, person-led role.

• On-call Requirement: 1 in every 4 weeks (£105/week)

Why Join Us?

We offers more than just a job-we provide a chance to make a real impact. Here's what we offer in return:

Clear pathways for career development, including monthly training sessions led by experienced facilitators.

A sliding salary scale, with annual increases for your first three years.

Access to up to 6 free counselling sessions and ongoing well-being support through our Employee Assistance Programme.

27 days of annual leave (plus bank holidays), increasing to 30 days after four years, and your birthday off every year!

Staff discounts: 30% at our charity shops and 20% at our bike workshops.

Instant access to health care professionals and discounted treatments through our Simply Health Scheme.

A supportive and reflective working culture with regular 1:1 supervisions and external reflective practice sessions every 6 weeks.

Eligibility for the Blue Light Card, offering discounts across thousands of retailers and services.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.