Regulatory & Mandatory Communications Manager

Standard Life (previously Phoenix Group); Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

Life assurance 12x salary

Income protection

Volunteering days

Job summary

Standard Life is seeking a Communications Lead to translate complex regulatory and financial information into clear, customer-focused communications. You will lead the delivery of mandatory customer communications across regulatory change, strategic projects and BAU activities, working with multiple brands and external providers.

You will champion best practice, drive improvements, and ensure communications are clear, compliant and deliver good outcomes for customers across the

Qualifications

• Experience creating customer communications in regulated financial services (pensions/investment preferred).
• Excellent written communication; ability to simplify complex information for customers.
• Proven ability to manage multiple priorities and meet deadlines.

Responsibilities

• Lead delivery of one-off mandatory customer communications across regulatory change and projects.
• Coordinate across multiple brands and with analysts/outsourced providers to ensure compliant, high-quality output.
• Drive continuous improvement and establish best practices for mandatory communications.

Skills

Regulatory communications

Stakeholder management

Strong writing

Planning and organisation

Customer-focused communication

Challenge the status quo

Job description

Job Description

Job Type: Permanent

Location and flexible working: Edinburgh, London or Birmingham.All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here

Salary: Up to £50,000 dependent upon experience plus an indicative bonus range of 16% to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Closing Date: 29th September

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

Do you enjoy turning complex regulatory and financial information into clear, customer-focused communications?

You will lead the delivery of one-off mandatory customer communications across regulatory change, strategic projects and business as usual activity. Working across multiple brands, you'll help ensure customers receive communications that are clear, compliant and support good outcomes.

You'll work with a wide range of stakeholders, including subject matter experts and outsourced service providers, to deliver high-quality communications while maintaining momentum across competing priorities. Along the way, you'll champion best practice, drive continuous improvement and help shape how mandatory communications are delivered across the business.

This is a fantastic opportunity to influence customer experiences, contribute to major business change programmes and play a key role in maintaining high standards of communication across the organisation.

What we’re looking for

• Practical experience of developing customer communications in a regulated financial services environment, ideally with pensions or investment experience
• Strong planning and organisational skills, with the ability to manage multiple priorities and deadlines
• Excellent written communication skills and the ability to simplify complex information for customers
• Experience building effective relationships and influencing stakeholders to achieve outcome
• Customer-first mindset with a passion for clear, high-quality communications
• Confidence challenging the status quo and identifying opportunities to improve processes and ways of working

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us