Regulatory Communications Manager, Financial Services

Standard Life (previously Phoenix Group); Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

Life assurance 12x salary

Income protection

Volunteering days

Job summary

Standard Life is seeking a Communications Lead to translate complex regulatory and financial information into clear, customer-focused communications. You will lead the delivery of mandatory customer communications across regulatory change, strategic projects and BAU activities, working with multiple brands and external providers.

You will champion best practice, drive improvements, and ensure communications are clear, compliant and deliver good outcomes for customers across the

Qualifications

• Experience creating customer communications in regulated financial services (pensions/investment preferred).
• Excellent written communication; ability to simplify complex information for customers.
• Proven ability to manage multiple priorities and meet deadlines.

Responsibilities

• Lead delivery of one-off mandatory customer communications across regulatory change and projects.
• Coordinate across multiple brands and with analysts/outsourced providers to ensure compliant, high-quality output.
• Drive continuous improvement and establish best practices for mandatory communications.

Skills

Regulatory communications

Stakeholder management

Strong writing

Planning and organisation

Customer-focused communication

Challenge the status quo

Job description

Standard Life is seeking a Communications Lead to translate complex regulatory and financial information into clear, customer-focused communications. You will lead the delivery of mandatory customer communications across regulatory change, strategic projects and BAU activities, working with multiple brands and external providers.

You will champion best practice, drive improvements, and ensure communications are clear, compliant and deliver good outcomes for customers across the