Communications Oversight Manager

Standard Life (previously Phoenix Group); Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Bonus potential (16%–32%)

Private medical cover

38 days annual leave

Excellent pension

Life assurance 12x salary

Income protection

Volunteering days

Job summary

Standard Life, a retirement specialist, is recruiting for a role overseeing outsourced service provider oversight for Product Communications and Reporting. You will manage regular oversight meetings, track actions to closure and coordinate with internal and external stakeholders to maintain momentum.

You’ll shape the oversight approach across Communications and Reporting, ensuring it is structured, effective and aligned to business objectives while building strong stakeholder buy‑in.

Qualifications

• Experience working within financial services or a similar regulated environment.
• Excellent planning, prioritisation and organisational skills, with the ability to manage competing priorities and deadlines.
• Ability to build and maintain effective working relationships, with both internal and external stakeholders, to drive work forward to achieve department objectives.
• Excellent communications skills, with the ability to clearly and effectively communicate information, ideas and plans through a range of channels including written and oral
• Strong attention to detail and ability to assimilate complex information in a clear, understandable and persuasive way based on sound analysis and judgement.

Responsibilities

• Oversee outsourced service provider oversight for Product Communications and Reporting.
• Prepare for and operate regular oversight meetings, supporting the management of open actions through to closure and working with stakeholders to maintain momentum and accountability.
• Develop the communications oversight approach across Product Communications and Reporting, ensuring oversight activity is structured, effective and aligned to business objectives.
• Build strong relationships with stakeholders, securing engagement and buy‑in for oversight activities.

Skills

Stakeholder management

Planning

Communication

Analytical thinking

Financial services experience

Job description

Job Description

Job Type: 12 Month Fixed Term

Location: Edinburgh, London, Birmingham or Telford. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Salary: Up to £50,000 dependent upon experience plus an indicative bonus range of 16% to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Closing Date: 29th September

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

You will be responsible for the operation of outsourced service provider oversight for Product Communications and Reporting. This will include preparation for and operation of regular oversight meetings, supporting the management of open actions through to closure and working with a range of internal and external stakeholders to maintain momentum and accountability.

You’ll play a key role in developing the communications oversight approach across Product Communications and Reporting, helping to ensure oversight activity is structured, effective and aligned to business objectives.

You’ll build strong relationships with stakeholders, securing engagement and buy‑in for oversight activities while developing an understanding of the different service models in place across communications activity.

This is a great opportunity to shape and influence how oversight objectives are achieved; expanding and evolving a newly established approach to support high‑quality, customer‑focused communications.

What we’re looking for

• Experience working within financial services or a similar regulated environment
• Excellent planning, prioritisation and organisational skills, with the ability to manage competing priorities and deliver to deadlines
• Ability to build and maintain effective working relationships, with both internal and external stakeholders, to drive work forward to achieve department objectives
• Excellent communications skills, with the ability to clearly and effectively communicate information, ideas and plans through a range of channels including written and oral
• Strong attention to detail and ability to assimilate complex information in a clear, understandable and persuasive way based on sound analysis and judgement

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us