Regulatory & Mandatory Communications Manager

Standard Life plc; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Standard Life plc is seeking a communications specialist to translate regulatory and financial information into clear, customer‑facing messaging. You will lead the delivery of mandatory customer communications across regulatory change and business as usual activities.

Across multiple brands, you’ll coordinate with subject matter experts and outsourced partners to ensure messages are compliant, accurate and customer‑oriented, driving continuous improvement and best practice across the business.

Qualifications

• Practical experience of developing customer communications in a regulated financial services environment, ideally with pensions or investment experience.
• Strong planning and organisational skills, with the ability to manage multiple priorities and deadlines.
• Excellent written communication skills and the ability to simplify complex information for customers.
• Experience building effective relationships and influencing stakeholders to achieve outcomes.
• Customer-first mindset with a passion for clear, high-quality communications.
• Confidence challenging the status quo and identifying opportunities to improve processes and ways of working.

Responsibilities

• Lead the delivery of one-off mandatory customer communications across regulatory change, strategic projects and BAU activity.
• Work across multiple brands to ensure communications are clear, compliant and support good outcomes.
• Collaborate with subject matter experts and outsourced service providers to maintain momentum across priorities.
• Champion best practice and drive continuous improvement in how mandatory communications are delivered across the business.

Skills

Regulatory communications

Stakeholder management

Written communication

Planning & organisation

Regulatory change

Customer-centric

Job description

Job Description

Job Type

Permanent

Location and flexible working

Edinburgh, London or Birmingham. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here

Salary

Up to £50,000 dependent upon experience plus an indicative bonus range of 16% to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Closing Date

29th September

Who are we?

We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

Do you enjoy turning complex regulatory and financial information into clear, customer-focused communications?

You will lead the delivery of one-off mandatory customer communications across regulatory change, strategic projects and business as usual activity. Working across multiple brands, you'll help ensure customers receive communications that are clear, compliant and support good outcomes.

You'll work with a wide range of stakeholders, including subject matter experts and outsourced service providers, to deliver high-quality communications while maintaining momentum across competing priorities. Along the way, you'll champion best practice, drive continuous improvement and help shape how mandatory communications are delivered across the business.

This is a fantastic opportunity to influence customer experiences, contribute to major business change programmes and play a key role in maintaining high standards of communication across the organisation.

What We’re Looking For

• Practical experience of developing customer communications in a regulated financial services environment, ideally with pensions or investment experience
• Strong planning and organisational skills, with the ability to manage multiple priorities and deadlines
• Excellent written communication skills and the ability to simplify complex information for customers
• Experience building effective relationships and influencing stakeholders to achieve outcome
• Customer-first mindset with a passion for clear, high-quality communications
• Confidence challenging the status quo and identifying opportunities to improve processes and ways of working

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find Out More About Working At Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us