Regulatory & Mandatory Communications Manager

107632 Capital Markets Operations; City of Edinburgh; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Private medical cover

38 days leave

Excellent pension

Life assurance 12x salary

Income protection

Volunteering days

Job summary

Standard Life is seeking a Communications Lead to deliver one-off mandatory customer communications across regulatory change and strategic projects. You will work across multiple brands to ensure clear, compliant messaging that supports good outcomes.

You will collaborate with subject matter experts and external providers, drive best practice, and help shape how mandatory communications are delivered across the business.

Qualifications

• Experience developing customer communications in a regulated financial services environment, ideally with pensions or investment experience.
• Excellent written communication and ability to simplify complex information for customers.
• Strong planning and organisational skills with multiple priorities and deadlines.
• Experience building effective relationships and influencing stakeholders to achieve outcomes.

Responsibilities

• Lead delivery of one-off mandatory customer communications across regulatory changes and strategic projects.
• Collaborate with subject matter experts and outsourced service providers to ensure clear and compliant communications.
• Maintain momentum across competing priorities and drive continuous improvement in delivery of mandatory communications.

Skills

Regulated financial services

Pensions experience

Planning and organisation

Written communication

Stakeholder management

Continuous improvement

Job description

Job Type: Permanent

Location and flexible working: Edinburgh, London or Birmingham. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here

Salary: Up to £50,000 dependent upon experience plus an indicative bonus range of 16% to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Closing Date: 29th September

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

Do you enjoy turning complex regulatory and financial information into clear, customer-focused communications?

You will lead the delivery of one-off mandatory customer communications across regulatory change, strategic projects and business as usual activity. Working across multiple brands, you'll help ensure customers receive communications that are clear, compliant and support good outcomes.

You’ll work with a wide range of stakeholders, including subject matter experts and outsourced service providers, to deliver high-quality communications while maintaining momentum across competing priorities. Along the way, you’ll champion best practice, drive continuous improvement and help shape how mandatory communications are delivered across the business.

This is a fantastic opportunity to influence customer experiences, contribute to major business change programmes and play a key role in maintaining high standards of communication across the organisation.

What we’re looking for

• Practical experience of developing customer communications in a regulated financial services environment, ideally with pensions or investment experience
• Strong planning and organisational skills, with the ability to manage multiple priorities and deadlines
• Excellent written communication skills and the ability to simplify complex information for customers
• Experience building effective relationships and influencing stakeholders to achieve outcome
• Customer-first mindset with a passion for clear, high-quality communications
• Confidence challenging the status quo and identifying opportunities to improve processes and ways of working

We want to hire the whole version of you

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us