Registry Officer (Student Lifecycle)

Cardiff Metropolitan University; Cardiff; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days

LGPS membership

Family friendly policies

Library & digital services access

Sports facilities – subsidised

Health Assured wellbeing support

Job summary

Cardiff Metropolitan University is seeking an organised administrator to support Registry Services. You’ll manage enrolment processes, maintain student records across university systems, issue transcripts and certificates, and handle enquiries from students and staff with excellent service.

The role requires attention to data quality, confidentiality and knowledge of data protection. You’ll work in a busy environment, support committees, and contribute to process improvements to enhance

Qualifications

• Experience of maintaining and validating records within a complex information system while ensuring accuracy and compliance.
• Experience of providing high-quality administrative support and managing competing priorities to meet deadlines and service standards.
• Strong IT skills, including Microsoft Office applications and the ability to work effectively with databases and enterprise systems.

Responsibilities

• Support a wide range of student lifecycle activities, including enrolment, student records management, assessment administration, academic outcomes and graduation processes.
• Maintain accurate student, curriculum and operational records across University systems, ensuring high standards of data quality and regulatory compliance.
• Produce, verify and issue official student documentation, including transcripts, certificates and digital credentials.
• Respond to enquiries from students, staff and external stakeholders, providing accurate advice and excellent customer service.
• Provide administrative support to committees, projects, meetings and operational activities, helping to ensure governance and service delivery.
• Contribute to process improvements and new ways of working that enhance efficiency, service quality and the student experience.

Skills

Organisational skills

Attention to detail

Customer service

IT skills

Communication

Tools

Microsoft Office

Job description

At Cardiff Met, we're committed to delivering an outstanding student experience through excellent service, effective administration and high-quality data. Registry Services sits at the heart of the University, supporting students throughout their entire journey, from enrolment through to graduation, while ensuring the integrity of the records, processes and systems that underpin the University's operation.

You’ll Play a Key Role By

• Supporting a wide range of student lifecycle activities, including enrolment, student records management, assessment administration, academic outcomes and graduation processes.
• Maintaining accurate student, curriculum and operational records across University systems, ensuring high standards of data quality and regulatory compliance.
• Producing, verifying and issuing official student documentation, including transcripts, certificates and digital credentials.
• Responding to enquiries from students, staff and external stakeholders, providing accurate advice and excellent customer service.
• Providing administrative support to committees, projects, meetings and operational activities, helping to ensure effective governance and service delivery.
• Contributing to process improvements and new ways of working that enhance efficiency, service quality and the student experience.

What You’ll Bring

You’ll be a highly organised and adaptable administrator with excellent attention to detail and a commitment to delivering outstanding customer service. You’ll enjoy working in a busy environment, managing a varied workload and maintaining accurate information across complex systems and processes.

Additionally, You’ll Bring

• Experience of maintaining and validating records within a complex information system while ensuring accuracy and compliance.
• Experience of providing high-quality administrative support and managing competing priorities to meet deadlines and service standards.
• Strong IT skills, including Microsoft Office applications and the ability to work effectively with databases and enterprise systems.
• Excellent organisational, communication and customer service skills.
• The ability to identify and resolve data discrepancies while maintaining high standards of accuracy and attention to detail.
• An understanding of confidentiality, data protection and information governance principles.

Experience within Higher Education, knowledge of student administration processes, or familiarity with student records and academic administration would be advantageous. Experience of supporting process improvement or organisational change initiatives would also be beneficial. Most importantly, you’ll share our commitment to supporting students and delivering excellent services.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you’ll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We Offer Excellent Benefits Such As

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.