Registration Officer

WMJobs; Dudley; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training and development

Membership of Local Government Pension

Generous annual leave entitlement

Employee wellbeing support

Career progression opportunities

Job summary

Dudley Registration Service is seeking a professional, organised and customer‑focused Registration Officer to join our dedicated ceremony team. This rewarding role involves planning and delivering around 800 marriage and civil partnership ceremonies each year.

You will provide a high standard of customer care while ensuring that all registration functions are carried out accurately and in accordance with legislation, regulations and local procedures.

Qualifications

• Excellent communication and interpersonal skills.
• Empathy, tact and professionalism in sensitive circumstances.
• Strong organisation and attention to detail.
• Confident in using IT systems and databases.
• Able to work independently and as part of a team.

Responsibilities

• Book, plan and deliver a busy programme of ceremonies.
• Register births and deaths in line with statutory requirements.
• Support citizenship ceremonies.
• Conduct and support marriages and civil partnerships across Dudley Borough.
• Provide information, advice and guidance to customers in person, by phone and electronically.
• Complete and maintain accurate records and legal documentation.
• Handle sensitive information with discretion and professionalism.
• Collaborate with colleagues to ensure efficient service delivery.
• Promote a high-quality, customer-focused service.

Skills

Excellent communication

Interpersonal skills

Organisational skills

IT systems proficiency

Teamwork and collaboration

Flexibility with Tue-Sat pattern

Job description

Dudley Metropolitan Borough Council,

Dudley Registration Service is seeking a professional, organised and customer‑focused Registration Officer to join our dedicated ceremony team.

Registration Officer

Dudley Registration Service

Full Time, 37 Hours per Week

Working Pattern: Tuesday to Saturday

Salary: £29,542 - £32,046

About The Role

Dudley Registration Service is seeking a professional, organised and customer‑focused Registration Officer to join our dedicated ceremony team.

This rewarding role involves planning and delivering around 800 marriage and civil partnership ceremonies each year. As part of the wider Registration Officer role, you will support residents through some of life's most significant events, including the registration of births and deaths, citizenship ceremonies, and marriage and civil partnership ceremonies.

You will provide a high standard of customer care whilst ensuring that all registration functions are carried out accurately and in accordance with legislation, regulations and local procedures.

Key Responsibilities

• Book, plan and deliver a busy programme of ceremonies.
• Register births and deaths in accordance with statutory requirements.
• Support the delivery of citizenship ceremonies.
• Conduct and support marriage and civil partnership ceremonies at the Register Office, approved venues and religious premises across Dudley Borough.
• Provide information, advice and guidance to customers in person, by telephone and electronically.
• Complete and maintain accurate records and legal documentation.
• Handle sensitive and confidential information with discretion and professionalism.
• Work collaboratively with colleagues to ensure the efficient operation of the Registration Service.
• Promote and deliver a high‑quality, customer‑focused service.

About You

• Has excellent communication and interpersonal skills.
• Demonstrates empathy, tact and professionalism, particularly when dealing with customers in sensitive circumstances.
• Has strong organisational skills and attention to detail.
• Is confident using IT systems and databases.
• Can work effectively both independently and as part of a team.
• Is flexible and willing to work a Tuesday to Saturday working pattern and additional hours where required to support service delivery.
• Is able to travel to approved ceremony venues and other locations across the borough as required.
• Has previous experience in a customer‑facing role. Experience within registration services, local government, or a statutory service environment would be advantageous but is not essential.

Work Locations

• Dudley Register Office, Priory Hall, Dudley
• Stourbridge Registration Office, Thomas Robinson Building, Stourbridge
• Coseley and Stourbridge Family Hubs
• Approved marriage and civil partnership venues throughout the borough
• Religious premises throughout the borough
• Other Dudley Council offices and community venues as required
• Locations used for citizenship ceremonies and other registration‑related events

What We Offer

• A varied and rewarding role delivering an essential public service.
• Comprehensive training and development opportunities.
• Membership of the Local Government Pension Scheme.
• Generous annual leave entitlement.
• Employee wellbeing support.
• Opportunities for professional development and career progression.

Working Pattern

37 hours per week

Tuesday to Saturday

Additional hours may be required to support ceremonies and meet service needs. The successful candidate will also be required to participate in the on‑call rota for urgent death registrations.

Workplace Attendance: Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents

JD & PS - Registration Officer.docx

Employee Benefits List.pdf