Registration & Compliance Support Officer

Royal Institution of Chartered Surveyors; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid Working (60% office)

Private Medical Insurance

Income protection

Life assurance

Aviva Group Personal Pension

Job summary

The Royal Institution of Chartered Surveyors (RICS) in Birmingham is recruiting a Registration & Compliance Support Officer to help deliver high-quality regulatory services. You will advise on registration, compliance and annual returns, maintain records, and provide excellent customer service by phone and email.

Hybrid working is available: 60% time in the Colmore Row office and 40% remote. The role suits a highly organized, customer-focused professional with strong communication and risk-based

Qualifications

• Excellent written and verbal communication across channels.
• Strong customer service and stakeholder management experience.
• Ability to make robust, risk-based decisions in a changing environment.
• Strong organisational skills with the ability to manage competing priorities.
• Attention to detail and ability to interpret regulatory information.

Responsibilities

• Provide guidance on registration, compliance, annual returns and regulatory schemes.
• Support maintenance of accurate registration records and regulatory data.
• Assess cases, determine actions, and escalate where required.
• Deliver excellent customer service through phone and email support.
• Contribute to compliance processes and continuous improvement.

Skills

Excellent communication

Customer service

Stakeholder management

Risk-based decision making

Organisational skills

Attention to detail

Regulatory interpretation

Microsoft Office

Tools

Microsoft Office

Job description

Vacancy Name

Registration & Compliance Support Officer

Country

United Kingdom

Office Location

Birmingham - Hybrid (60% based in our Colmore Row office, B3 2AA / 40% remote)

About Us

RICS is a globally respected professional body, setting standards across land, real estate, construction and infrastructure. Flexible working: This is a hybrid role, with 60% of your time spent onsite and 40% working remotely.

Role Purpose and Key Responsibilities

Why this role

Join a dynamic regulatory team where you'll be responsible for delivering high-quality compliance and advisory services. This is a great opportunity for someone who enjoys problem-solving, making informed decisions, and working in a fast-paced, purpose-driven environment.

Roles and Responsibilities

• Provide guidance on registration, compliance, annual returns, professional indemnity insurance, and regulatory schemes.
• Support the maintenance of accurate registration records and regulatory data.
• Assess cases, determine appropriate actions, and escalat where required.
• Deliver excellent customer service through phone and email support.
• Contribute to compliance processes, quality assurance, and continuous improvement initiatives.

What you will be doing

• Advising firms and professionals on regulatory requirements.
• Managing registration and compliance-related enquiries.
• Reviewing information and making evidence-based decisions.
• Maintaining accurate records and supporting regulatory processes.
• Managing multiple priorities while meeting deadlines and service standards.

About You

You are a highly organised and customer-focused professional with strong communication skills and sound judgement. You enjoy working collaboratively, can manage a varied workload, and are confident making risk-based decisions in a changing environment.

We are looking for someone who can bring:

• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management experience.
• The ability to make robust, risk-based decisions.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail, with the ability to analyse and interpret regulatory information and apply RICS rules and professional standards accurately and consistently.
• Experience using Microsoft Office applications.
• Professionalism, discretion, adaptability, and a commitment to continuous improvement.
• Desirable: Knowledge of regulatory frameworks, compliance systems, or professional indemnity insurance processes

Rewards and Benefits

Who Are We? As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments. Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure. Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact. With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses. In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present. Benefits

• Hybrid Working (typically 60% office based)
• Private Medical Insurance
• Income protection
• Life assurance
• Aviva Group Personal Pension (matched to 9%)

RICS is an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates from a wide array of backgrounds to apply because we know that it's the differences in our people that make the difference to our performance. We are committed to ensuring that all candidates have an equally positive experience, and equal chances for success regardless of any personal characteristics. Please speak to us if we can support you with any adjustments to our recruitment process. Please make sure you have the correct right to work in the country the role resides in.