Hybrid Registration & Compliance Advisor

Royal Institution of Chartered Surveyors; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid Working (60% office)

Private Medical Insurance

Income protection

Life assurance

Aviva Group Personal Pension

Job summary

The Royal Institution of Chartered Surveyors (RICS) in Birmingham is recruiting a Registration & Compliance Support Officer to help deliver high-quality regulatory services. You will advise on registration, compliance and annual returns, maintain records, and provide excellent customer service by phone and email.

Hybrid working is available: 60% time in the Colmore Row office and 40% remote. The role suits a highly organized, customer-focused professional with strong communication and risk-based

Qualifications

• Excellent written and verbal communication across channels.
• Strong customer service and stakeholder management experience.
• Ability to make robust, risk-based decisions in a changing environment.
• Strong organisational skills with the ability to manage competing priorities.
• Attention to detail and ability to interpret regulatory information.

Responsibilities

• Provide guidance on registration, compliance, annual returns and regulatory schemes.
• Support maintenance of accurate registration records and regulatory data.
• Assess cases, determine actions, and escalate where required.
• Deliver excellent customer service through phone and email support.
• Contribute to compliance processes and continuous improvement.

Skills

Excellent communication

Customer service

Stakeholder management

Risk-based decision making

Organisational skills

Attention to detail

Regulatory interpretation

Microsoft Office

Tools

Microsoft Office

Job description

The Royal Institution of Chartered Surveyors (RICS) in Birmingham is recruiting a Registration & Compliance Support Officer to help deliver high-quality regulatory services. You will advise on registration, compliance and annual returns, maintain records, and provide excellent customer service by phone and email.

Hybrid working is available: 60% time in the Colmore Row office and 40% remote. The role suits a highly organized, customer-focused professional with strong communication and risk-based