Registration Authority Agent | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Registration Authority (RA) Agent to support the Electronic Patient Record (EPR) Programme across the Trust, ensuring staff have the correct access to NHS systems via Smartcards.

You will process new EPR registrations, issue and maintain NHS Smartcards, verify identity checks, and provide first-line RA support while coordinating with HR, IT, and clinical departments to manage credentialing and access control.

Responsibilities

• Process new EPR registrations, account amendments, and Smartcard issuance.
• Verify identity checks and maintain compliance with national RA guidelines.
• Provide first-line RA support for staff queries and assist users with system access.
• Coordinate with HR, IT, and clinical departments to manage credentialing and access control.
• Support training sessions, maintain RA records, and ensure smooth RA operations.
• Maintain accurate RA records and reports, assist in RA-related meetings and events.

Job description

Registration Authority Agent | Epsom and St Helier University Hospitals NHS Trust

Company:

Company: Epsom and St Helier University Hospitals NHS Trust

The Registration Authority (RA) Agent plays a key role in supporting the Electronic Patient Record (EPR) Programme, ensuring all healthcare professionals have appropriate access to NHS digital systems via NHS Smartcards. This role involves administering user registrations, identity verification, and compliance with national RA guidelines while providing efficient and professional support to system users.

Epsom and St Helier are seeking a Registration Authority (RA) Agent to support the implementation and administration of the Electronic Patient Record (EPR) Programme across the Trust, ensuring staff have the correct access to NHS systems via Smartcards.

As an RA Agent, you will be responsible for:

• Processing new EPR system registrations, account amendments, and Smartcard issuance.
• Verifying identity checks and maintaining compliance with national RA guidelines.
• Providing first-line support for RA service queries and assisting users with system access.
• Coordinating with HR, IT, and external partners to manage credentialing and access control.
• Supporting training sessions, maintaining records, and ensuring smooth RA operations.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

1. Registration and Smartcard Management

• Process new EPR system registrations, account amendments, and user role assignments.
• Issue and maintain NHS Smartcards, ensuring correct access permissions for staff.
• Conduct identity verification checks following national RA guidelines.
• Provide initial guidance to staff on logging in and using Smartcards correctly.

2. Administration and Compliance

• Maintain the RA and Learning Management System, ensuring accurate input and data integrity.
• Ensure compliance with national NHS RA policies and security protocols.
• Assist with audits and updates to RA processes to align with Trust and national requirements.
• Work closely with HR to manage starters, leavers, and temporary staff access.

3. User Support and Customer Service

• Act as the first point of contact for RA service queries, ensuring efficient and friendly support.
• Provide guidance to staff and managers regarding RA processes and Smartcard access.
• Coordinate with IT, HR, and clinical departments to resolve access-related issues.

4. Training and Engagement

• Support RA training sessions for staff and system sponsors.
• Assist in scheduling and communicating training dates, locations, and materials.
• Promote awareness of RA procedures via staff bulletins and internal communications.

5. Stakeholder Coordination

• Work with RA Managers, EPR Teams, HR, IT support staff, and external partners.
• Support collaborative RA initiatives across different NHS sites and organisations.
• Assist in maintaining system security and access levels for Trust employees and partners.

6. General Administrative Duties

• Maintain accurate RA records and reports.
• Assist in planning and coordinating RA-related meetings and events.
• Ensure room facilities and equipment are available and functional for Smartcard issuance and training.

This advert closes on Tuesday 20 Oct 2026

Epsom and St Helier University Hospitals NHS Trust