Registration Authority Agent / Information Governance Support Officer

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 28,000 - 31,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Registration Authority Agent / Information Governance Support Officer. The role focuses on RA duties, administrative support, and contributing to governance and training across the Trust. A full UK driving license is essential, with sponsorship not eligible.

Interviews are planned for the week commencing 07/12/2026. The post is part-time and permanent, with salary £28,392 to £31,157 per year pro rata.

Qualifications

• NVQ 4 in Business Administration or equivalent qualification or demonstrable experience.
• Educated to degree level.
• IT qualification such as ECDL or RSA level 3.
• Evidence of Information Governance training and ongoing development.

Responsibilities

• Provide Registration Authority and administrative support to the Information Governance Unit including user registration and smartcard management.
• Support Information Governance services through guidance, awareness, record keeping and incident handling.

Skills

Customer service

MS Office

Organisational skills

Communication

Telephone manner

Confidentiality

Governance knowledge

Education

NVQ 4 in Business Administration

Degree level education

IT qualification (ECDL/RSA level 3)

Tools

MS Office

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Registration Authority Agent / Information Governance Support Officer

The closing date is 16 November 2026

We are looking for a motivated and proactive individual to join our busy Information Governance Unit. The successful candidate will have excellent organisational, communication, and interpersonal skills, along with experience of minute taking and proficiency in Microsoft Office applications. As part of a supportive and collaborative team, you will play an important role in delivering Information Governance services across the Trust, including presentations, audits, and compliance activities.

Please be advised sponsorship is not eligible for this post.

A full UK driving license is essential for this post. Please note that an international driving license is not accepted.

Please be advised the interviews for this post will take place week commencing 07/12/2026, subject to availability.

Main duties of the job

The postholder will provide Registration Authority (RA) and administrative support to the Information Governance Unit, including user registration, smartcard management, system access maintenance, and general administrative duties.

They will support the delivery of Information Governance services across the Trust by providing advice and guidance, promoting information governance awareness, supporting compliance with data protection and confidentiality requirements, contributing to staff training, maintaining records and audit trails, assisting with incident management and helping to ensure that information is managed in accordance with legal, regulatory, and organisational requirements.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

The postholder will provide Registration Authority (RA) and administrative support to the Information Governance Unit, including user registration, smartcard management, system access maintenance, and general administrative duties.

They will support the delivery of Information Governance services across the Trust by providing advice and guidance, promoting information governance awareness, supporting compliance with data protection and confidentiality requirements, contributing to staff training, maintaining records and audit trails, assisting with incident management and helping to ensure that information is managed in accordance with legal, regulatory, and organisational requirements.

For further details of the role please see the attached job description.

Qualifications

• oNVQ 4 in Business Administration or equivalent qualification, or equivalent demonstrable experience oAn IT qualification e.g. European Computer Driving License or RSA level 3 oEvidence of Information Governance competency and training oEvidence of continuing personal development.
• oEducated to degree level

Experience

• oExperience of working under pressure and to tight deadlines oExperience of creating, updating, and maintaining spread sheets and databases oExperience of administering meetings oExperience of providing a customer focused service oExperience of working in a team
• oExperience of working in a health care organisation oExperience of working as a Registration Authority Agent oExperience of working in Information governance

Knowledge

• oGood understanding of confidentiality oKnowledge and understanding of Registration Authority within the context of the NHS oKnowledge and understanding of PBAC oKnowledge and understanding of Information Governance oKnowledge and understanding of the Data Protection Act

Skills

• oExcellent customer relationship management skills. oProfessional and polite telephone manner oApproachable friendly manner oExcellent organisational skills oGood understanding of the use and application of the Microsoft Office suite oAptitude to learn new systems oExcellent administrator

Commitment to Trust Values and Behaviours

• oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

£28,392 to £31,157 a yearper annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

218-AC-B4-8249197

Job locations

University Hospitals Coventry and Warwickshire