Registered Manager Domiciliary Care

Right at Home; Dartford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Onsite parking

Private health insurance

Job summary

Right at Home Bexley and Dartford is seeking a Registered Manager to lead the local office in Dartford, ensuring outstanding homecare services for vulnerable adults. You will manage, develop and support the care and office teams, delivering care that meets regulatory standards and client expectations.

The role requires exceptional people skills, strong business acumen and a commitment to continuous improvement, with responsibility for performance, scheduling, training and adherence to policies

Qualifications

• Must have excellent understanding of CQC assessment criteria and the ability to collate and export reports to demonstrate growth and development.
• Must hold UK/EU driving licence, have daily use of a car and class 1 business insurance.

Responsibilities

• Provide leadership, management and the highest level of support to the team to ensure exceptional outcomes.
• Accountable for achieving high levels of compliance with regulations, quality standards and policies; ensure Good ratings in inspections.
• Manage office functions including payroll, invoicing and financial targets while driving growth.
• Coordinate staff training, CPD and appraisals to maintain high quality care.
• Liaise with compliance teams and directors, monitor KPIs and produce regular performance reports.

Skills

Communication skills

Interpersonal skills

Planning and organisation

Regulatory knowledge

Team leadership

Education

NVQ Level 5 in Health and Social Care Management and Leadership

Tools

MS Office

Job description

Company name: Right at Home Bexley and Dartford

Job title: Registered Manager

Location: Bexley and Dartford

Salary: Up to £38,000

Hours per week: 37.5 hours per week

About us

Right at Home provide premium quality homecare to older people, those living with dementia and other vulnerable adults living within our local communities. Recognised as a progressive, high-quality, sector leader in the provision of health and social care, we are actively recruiting a Registered Manager for our office in Dartford to support the Franchise Owner, Office and Care Teams in the holistic delivery of outstanding care across our community.

This role requires a person with exceptional people skills, a keen eye for detail and an astute business sense to lead, develop and grow a homecare service at the highest level of excellence.

Main Duties & Responsibilities

• To be accountable to the Franchise Owner
• Provide leadership, management and the highest level of support to the team, to ensure exceptional outcomes
• Accountable for achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve a minimum of “Good” in regulatory inspections. Accountable for the health and safety of staff and Clients; ensuring the Health & Safety policy and procedures are followed at all times providing a safe working environment
• Demonstrate the ability to lead by actively listening and responding to feedback and complaints. Ensure consistent application of Right at Home policies, procedures and approved practice; and to promote our aims and values
• Continually review and improve processes to ensure the most effective and efficient service is being delivered to our Clients
• Ensure the provision of staff training is implemented and the delivery of very high-quality care services, to vulnerable people living in their own home, is achieved consistently. Ability to ensure the scheduling is effectively designed to ensure Care Assistants deliver the allocated care to the client.
• Implement and maintain effective strategy to safeguard efficient completion of spot checks, audits and care reviews
• Communicate with respect and professionalism with all members of your Care and Office Teams, Managing Director and wider stakeholders. Maintain team compliance records for training and supervisions utilising My Learning Cloud to a high compliance standard.
• Plan, develop and deliver regular, relevant and timely team meetings with your Care and Office Teams. Record thorough actions and minutes that are disseminated to attendees.
• Ensure consistent quality of enquiry management for all incoming calls. Effectively train new employees in enquiry management to ensure consistency as we grow. Complete and continuously improve the assessments, risk assessments and care plans to ensure the outcome of the client is achieved effectively and the customers' expectations are exceeded
• Ensure all payments due are received promptly; and Payroll and Invoicing is undertaken accurately. In addition, work to meet and exceed all financial/growth targets whilst participating in, and contributing to the strategic management of the business
• Carry out regular observations on office team call handling techniques. Provide ongoing enquiry management training where required.
• Maintain your own CPD record by attending training deemed essential and beneficial to your role and the business needs. Maintain up to date knowledge on regulatory information, support and guidance. Maintain strong engagement with National Office initiatives and communication.
• Conduct thorough and timely internal audits using the required paperwork and reporting methods. Liaising closely with the national compliance team for support and guidance where appropriate. To be aware of Key Performance Indicators and to accurately record and report on a wide range of statistics to the Director as appropriate
• Ad hoc duties to support the Managing Director, as and when required, to meet the needs of the business. Ensure you are a professional representative of the Company and the Right at Home brand
• Support with raising brand awareness and enhancing brand profile by gathering employee and client reviews on key channels such as Indeed, Glassdoor and Homecare.
• To maintain appropriate systems to track, monitor and plan all staff supervision and appraisals. Set, monitor and review key performance indicators for individual staff members and the overall office
• Audit computerised and manual records making sure they are kept up to date
• To liaise with other agencies involved with the Client to ensure the provision of integrated services

Person Specification

Qualifications & Experience

• Hold or be working towards NVQ Level 5 in Health and Social Care Management and Leadership.
• Excellent understanding of CQC assessment criteria. Management experience of service provision in the care industry. Experience of collating and exporting a range of reports to demonstrate business growth and areas for development such as care hours, recruits, retention and scheduling requirements in order to drive performance
• Must hold UK/ EU driving licence, have daily use of a car and have class 1 business insurance

Abilities, Skills & Behaviours

• Highly driven and ambitious, who has the desire to make a real difference and greatly improve an already well-established business. Must have good communication and interpersonal skills, with the ability to talk passionately about our services and values to potential referral sources. Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge. Excellent knowledge of Regulatory Frameworks and Regulatory Body Inspection processes and documentation
• Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours. Extremely well organized, excellent planning and prioritising ability with high attention to detail. Ability to establish and maintain effective professional working relationships.

Salary Benefits

Onsite Parking, Private Health insurance