Registered Manager

Milewood Healthcare Ltd; Tees Valley; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Competitive annual leave

Pension scheme

Employee Assistance Programme

24/7 GP service

Discounted Health Cash Plan

Mental health support

Job summary

Milewood Healthcare Ltd in Middlesbrough is seeking a Registered Manager to lead a new service comprising three independent supported living flats and two en suite bedrooms. You will report to the Regional Operations Manager and oversee care delivery to meet CQC standards, drive KPI outcomes, and develop staff through audits and supervision.

The ideal candidate will have Level 5 Leadership and Management qualification, proven managerial experience in residential or nursing settings, and a valid

Qualifications

• Level 5 NVQ in Leadership and Management required or in progress.
• Experience as a Registered Manager preferred.
• Substantial management experience within residential or nursing services.
• Driver’s license or access to a vehicle is required.

Responsibilities

• Provide strong, person-centred leadership to the staff team.
• Ensure high-quality care delivery in line with CQC standards.
• Complete audits, supervision and appraisals.
• Manage HR processes including recruitment, absence management and rota generation.
• Ensure MCA and DoLS compliance.
• Drive continuous improvement and best practice.
• Maintain clear communication with residents, families, staff and stakeholders.
• Deliver positive outcomes against KPIs.

Skills

Leadership

Management experience

MCA/DoLS compliance

Car driver

Education

Level 5 NVQ in Leadership and Management

Job description

Registered Manager

Location: Middleborough

Pay:£37k to £40k dependent upon experience, plus 10% bonus structure on KPI

Full time; 40hrs a week

We have a fantastic opportunity for a Registered Manager to join Milewood on the journey of setting up a new service in Middlesborough, which will have 3 independent supported living flats and 2 ensuite bedrooms with the house. Along with an established single occupancy in TS7

This isn’t just a job; this is making a difference in people’s lives every day.

At Milewood, we are dedicated to delivering the kind of support we would want both for ourselves and our loved ones.

As an established provider of forward-thinking living services for adults with disabilities in England, we have over 49 homes throughout the UK, many are traditional buildings and they are all located in suburban areas, close to community services.

Our approach focuses on seeing care from the resident’s perspective, enabling them to access the choices and rights they deserve and promoting independence within an inclusive community.

Role Responsibilities

Reporting to the Regional Operations Manager, the Registered Manager will be responsible for the overall leadership, performance and quality of the service. Key responsibilities include:

• Providing strong, person-centred leadership to the staff team
• Ensuring high-quality care delivery in line with CQC standards
• Completing audits, supervision and appraisals
• Managing HR processes including recruitment, absence management and rota generation
• Ensuring compliance with MCA and DoLS
• Driving continuous improvement and best practice
• Maintaining excellent communication with residents, families, staff, and stakeholders
• Delivering positive outcomes against agreed KPIs

About You

The ideal candidate will:

• Hold, or be working towards, aLevel 5 NVQ in Leadership and Management
• Be an experienced Registered Manager (preferred)
• Have substantial management experience within residential or nursing services
• Be a car driver
• Have confidence and experience in MCA/DoLS compliance
• Be highly organised, proactive and committed to person-centred care

Plus a comprehensive benefits package:

• Competitive annual leave (increasing with service)
• Lifestyle savings on shopping, utilities and local retailers
• Pension scheme
• Employee Assistance Programme (24/7 access)
• 24/7 GP service and face-to-face counselling
• Discounted Health Cash Plan
• Mental health support via Able Futures
• Wellbeing tools and self-help resources
• Employee referral scheme

• Extensive induction & training programme (includes Care Certificate support)
• Funded qualifications & apprenticeships for clear career progression
• Financial wellbeing support through NEFirst Credit Union
• Paid DBS
• Casual dress, company events & more

Why Milewood?

At Milewood, our values guide every decision we make. We championwarmth, respect, accountability, trust, honesty, and enterprise. We’re looking for someone who not only leads with confidence and clarity, but who believes in the potential of people—and brings consistency, compassion, and calm when it matters most.

Our Values:

Warmth and Friendship– Excellent interaction between staff and service users

Optimism and Future– Work towards a future of improvement and enrichment

Honesty– Open and honest with each other and ourselves

Enterprise– Freedom to initiate new ideas from everybody at every level

Accountability– Take ownership and never make excuses

Respect– Based on mutual respect between individuals

Trust– Essential foundation of any relationship