Registered Manager

Harley House Supported Living; Norwich; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Refer a friend scheme

Long service awards

Birthday awards

Career progression

Job summary

Harley House Supported Living in Norfolk is seeking a Registered Manager to lead its new Supported Living service, ensuring outstanding support and compliance with regulatory standards.

You will work with the Head of Care, commissioners, families, and health professionals to develop person-centred plans, drive quality, and build a high-performing team across the service.

Qualifications

• Leadership and people-management experience
• Good working knowledge of CQC regulations and safeguarding
• Ability to develop and review person-centred care plans
• Full UK driving licence and willingness to travel

Responsibilities

• Lead and develop a high-performing Supported Living service in line with CQC regulations and best practice.
• Ensure person-centred support plans are developed, reviewed, and delivered effectively.
• Promote independence, choice, dignity, equality, and positive risk-taking for all individuals supported.
• Manage, coach, and develop managers, team leaders, and support staff.
• Oversee staffing, recruitment, training, supervision, payroll, rotas, and workforce planning.
• Maintain high standards of safeguarding, medication management, health and safety, and quality assurance.
• Monitor service performance through audits, spot checks, observations, and governance processes.
• Build positive relationships with service users, families, local authorities, commissioners, and healthcare professionals.
• Lead investigations, manage complaints, and ensure lessons learned are embedded into practice.
• Drive occupancy growth through relationship building, marketing, and responsive assessment processes.

Skills

Leadership

Team development

Regulatory knowledge

Driving licence

Job description

Are you an experienced and passionate care leader looking for an opportunity to build and shape a new Supported Living service?
Harley House is expanding its successful Supported Living provision into Norfolk and is seeking a Registered Manager to lead this exciting new service. With an established presence across North East Essex and Ipswich, Suffolk, this is a unique opportunity to play a pivotal role in developing a high-quality, person-centred service that empowers people to live independent and fulfilling lives.

About The Role

As Registered Manager, you will be responsible for the leadership, development, and operational management of our Supported Living service in Norfolk. You will ensure the service delivers outstanding support, meets all regulatory requirements, and promotes a culture of excellence, inclusion, and continuous improvement.
Working closely with the Head of Care, commissioners, families, and health professionals, you will lead a dedicated team focused on achieving positive outcomes for the people we support.

Key Responsibilities

• Lead and develop a high-performing Supported Living service in line with CQC regulations and best practice.
• Ensure person-centred support plans are developed, reviewed, and delivered effectively.
• Promote independence, choice, dignity, equality, and positive risk-taking for all individuals supported.
• Manage, coach, and develop managers, team leaders, and support staff.
• Oversee staffing, recruitment, training, supervision, payroll, rotas, and workforce planning.
• Maintain high standards of safeguarding, medication management, health and safety, and quality assurance.
• Monitor service performance through audits, spot checks, observations, and governance processes.
• Build positive relationships with service users, families, local authorities, commissioners, and healthcare professionals.
• Lead investigations, manage complaints, and ensure lessons learned are embedded into practice.
• Drive occupancy growth through relationship building, marketing, and responsive assessment processes.
• Act as the Registered Manager with the Care Quality Commission (CQC) and maintain full compliance with all regulatory requirements.

About You

• Previous experience as a Registered Manager, Service Manager, or Senior Manager within Supported Living, Learning Disabilities, Autism, Mental Health, or Adult Social Care services.
• Previous experience in building a new service (desirable but not essential).
• Strong knowledge of CQC regulations, safeguarding legislation and adult social care governance.
• Leadership skills with experience managing and developing teams.
• A commitment to develop person-centred care
• A full UK driving licence and willingness to travel.

What we Offer

• A competitive salary.
• Long service and birthday awards.
• Refer a friend scheme.
• Career progression within a growing company.
• Ongoing professional development and training opportunities.

Please email [e-mail], for a copy of the full job description.