Registered Manager

GoodOaks Homecare; Bedford; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Performance-related bonus

On-call payment

Company pension

Free on-site parking

Training & development

Volunteer days

Employee discounts

Company events

Job summary

GoodOaks Homecare Bedford is seeking an experienced Registered Manager to lead our established domiciliary care service in Bedford. You will oversee quality, compliance, staffing and day-to-day operations, with scope to expand visiting and live-in care across the area.

You will manage a skilled team, uphold CQC standards and build relationships with clients, families and partners while guiding growth and continuous improvement. A Level 5 Diploma is highly desirable.

Qualifications

• Management or senior leadership experience within a domiciliary care or homecare service.
• Practical knowledge of how a homecare branch operates, including assessments, care planning, rotas, staffing, quality assurance and on-call responsibilities.
• Experience working within a CQC-regulated adult social-care service.
• Strong understanding of CQC requirements and the regulatory framework governing adult social care.
• Ability to lead, motivate, develop and hold a team accountable.
• Commitment to safe, responsive and person-centred care.
• Experience managing compliance, safeguarding, complaints and service improvement.
• Strong communication, relationship-building and organisational skills.
• Confidence to make decisions and take responsibility for the service.

Responsibilities

• Acting as the CQC Registered Manager for the service.
• Ensuring the service operates safely, effectively and in accordance with CQC regulations and adult social-care legislation.
• Leading, supporting and developing the care and office teams.
• Maintaining and continually improving standards of person-centred care.
• Completing client consultations, assessments, care planning and new-client onboarding.
• Ensuring care plans and risk assessments remain accurate, effective and up to date.
• Managing feedback, concerns, safeguarding matters and complaints positively and effectively.
• Supporting recruitment, induction, supervision, appraisal and development of team members.
• Monitoring service quality through audits, observations, spot checks and other quality-assurance processes.
• Building trusted relationships with clients, families, commissioners, healthcare professionals and community partners.
• Supporting effective rota management and continuity of care.
• Participating in the shared out-of-hours on-call rota, with additional payment for on-call duties.
• Working with the Director to identify opportunities for sustainable growth.
• Developing local professional relationships and referral networks.
• Helping to grow both our visiting care and live-in care services.

Skills

Leadership

Regulatory compliance

CQC knowledge

Team development

Stakeholder management

Education

Level 5 Diploma in Leadership and Management for Adult Care

Job description

GoodOaks Homecare Bedford
Salary: £38,000–£43,000 per year, depending on experience and qualifications
Plus performance-related bonus and additional payment for on-call duties

Lead and grow an established homecare service

GoodOaks Homecare Bedford is looking for an experienced and ambitious Registered Manager to lead our established domiciliary care service through its next stage of growth.

We have built a strong local reputation for delivering high-quality, personalised visiting care and live-in care. You will be joining an experienced team, a loyal client base and a service with solid foundations.

This is not a turnaround role. It is an opportunity to take genuine ownership of a successful service, develop the team and work closely with an engaged Director who is committed to investing in the business and its continued growth.

The role

As Registered Manager, you will have overall responsibility for the quality, compliance and day-to-day operation of the service. You will also work alongside the Director to expand our visiting care and live-in care services across Bedford and the surrounding area.

Your responsibilities will include:

• Acting as the CQC Registered Manager for the service.

• Ensuring the service operates safely, effectively and in accordance with CQC regulations and adult social-care legislation.

• Leading, supporting and developing the care and office teams.

• Maintaining and continually improving standards of person-centred care.

• Completing client consultations, assessments, care planning and new-client onboarding.

• Ensuring care plans and risk assessments remain accurate, effective and up to date.

• Managing feedback, concerns, safeguarding matters and complaints positively and effectively.

• Supporting recruitment, induction, supervision, appraisal and development of team members.

• Monitoring service quality through audits, observations, spot checks and other quality-assurance processes.

• Building trusted relationships with clients, families, commissioners, healthcare professionals and community partners.

• Supporting effective rota management and continuity of care.

• Participating in the shared out-of-hours on-call rota, with additional payment for on-call duties.

• Working with the Director to identify opportunities for sustainable growth.

• Developing local professional relationships and referral networks.

• Helping to grow both our visiting care and live-in care services.

About you

We are looking for a confident care leader who combines strong operational knowledge with the ambition and commercial awareness to help an established homecare business grow.

You will need:

• Management or senior leadership experience within a domiciliary care or homecare service.

• Practical knowledge of how a homecare branch operates, including assessments, care planning, rotas, staffing, quality assurance and on-call responsibilities.

• Experience working within a CQC-regulated adult social-care service.

• A strong understanding of CQC requirements and the regulatory framework governing adult social care.

• The ability to lead, motivate, develop and hold a team accountable.

• A genuine commitment to safe, responsive and person-centred care.

• Experience managing compliance, safeguarding, complaints and service improvement.

• Strong communication, relationship-building and organisational skills.

• The confidence to make decisions and take responsibility for the service.

• A positive, resilient and proactive approach.

• The ability to remain effective under pressure and respond to changing operational needs.

• A valid UK driving licence and access to a car.

• The right to work in the UK without requiring employer sponsorship.

• Willingness to undertake an Enhanced DBS check.

A Level 5 Diploma in Leadership and Management for Adult Care, or an equivalent qualification, is highly desirable. We will also consider strong candidates who are working towards the qualification or have suitable experience and are prepared to complete it.

Applications from candidates whose management experience is exclusively within residential care, without any domiciliary or homecare experience, are unlikely to meet the requirements of this role.

Why join GoodOaks Bedford?

You will be joining an established service with a strong reputation and significant potential for further growth.

You will work closely with a supportive and involved Director rather than being expected to manage the service in isolation. You will have the autonomy to lead, the backing to succeed and genuine input into the future direction of the business.

What we offer

• Salary of £38,000–£43,000, depending on experience and qualifications.

• Performance-related annual bonus linked to clear and achievable targets.

• Additional payment for participation in the on-call rota.

• Regular salary and performance reviews.

• Reimbursement of the Enhanced DBS check fee.

• Ongoing training and professional development.

• Support from the experienced GoodOaks franchise team.

• Company pension.

• Free on-site parking.

• Employee and store discounts.

• Company events.

• Paid volunteer days.

• A positive, supportive and proactive working culture.

• The opportunity to play a central role in growing an established local care service.

• The backing of the UK’s first carbon-neutral homecare company.

This is more than a day-to-day branch-management position. It is an opportunity to lead with purpose, develop a strong team and make a lasting contribution to the growth of a respected homecare service.

If you are an experienced domiciliary care leader who is ready to take ownership of an established service, we would love to hear from you.