Registered Care Manager - Lead Compassionate Community Care

Helping Hands Homecare; Hereford; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus

Job summary

Helping Hands is seeking a Registered Care Manager to lead a local branch in Hereford, ensuring exceptional, personalised care across services. You will guide and grow a compassionate team, uphold high quality and regulatory standards, and strengthen community ties for sustainable service delivery.

You will shape operations with a focus on right-first-time care, budgeting, and collaboration with Operations, Quality, and Finance to drive excellent outcomes for customers and staff.

Qualifications

• Demonstrated passion for people, care and community.
• Experience leading care teams to high performance.
• Strong communication with internal and external partners.
• Solid understanding of regulatory requirements and quality standards.

Responsibilities

• Lead the branch with warmth and clarity to build a high-performing team.
• Ensure outstanding customer care including regular visits and live-in services.
• Maintain regulatory compliance and drive continuous improvement.
• Build relationships with healthcare professionals, local authorities and partners.

Skills

People & care passion

Team leadership

Communication

Budget & KPI awareness

Regulatory knowledge

Data-driven decision making

Stakeholder relationship-building

Adaptability

Education

Level 5 Leadership & Management for Care

Job description

Helping Hands is seeking a Registered Care Manager to lead a local branch in Hereford, ensuring exceptional, personalised care across services. You will guide and grow a compassionate team, uphold high quality and regulatory standards, and strengthen community ties for sustainable service delivery.

You will shape operations with a focus on right-first-time care, budgeting, and collaboration with Operations, Quality, and Finance to drive excellent outcomes for customers and staff.