Registered Care Manager

Midshires Care Limited; Bromley; On-site; GBP 47,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Bonus up to £10,000

Blue Light Card discounts

Employee assistance programme

National qualifications support

Diversity and inclusion

Job summary

Helping Hands is hiring a Registered Care Manager to lead a local care branch in the Bromley region. You will guide teams, oversee safe, personalised care and uphold regulatory standards while developing services and relationships with key partners.

You will drive performance, manage budgets, and collaborate with Operations, Quality, and Finance to deliver excellent outcomes for customers and staff.

Qualifications

• Experience leading teams in care settings.
• Strong communication with internal and external partners.
• Commercial awareness with budgets and KPIs.
• Solid understanding of regulatory requirements and quality standards.
• Outstanding planning and organisation in a fast-moving environment.
• Experience working with third-party providers or contractors.

Responsibilities

• Lead the branch with warmth and clarity, building a high-performing team.
• Ensure outstanding care delivery across visits, respite and Live-in services.
• Maintain regulatory compliance and drive a right first time culture.
• Build relationships with healthcare professionals, local authorities and partners.
• Collaborate with internal teams to achieve great customer outcomes.
• Monitor performance, manage budgets, and seek efficiency improvements.
• Support Area Care Manager and peers by sharing best practice.

Skills

Leadership

Team management

Communication

Budgeting

Regulatory knowledge

Education

Level 5 Leadership and Management for Care

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Registered Care Manager, you’ll lead the delivery of exceptional care within your local community. You’ll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It’s a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence.

What you’ll do

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services – championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a “right first time” culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands’ reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

What you’ll bring

• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.
• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care.

Why Helping Hands

• Clear career development pathways and genuine opportunities to grow.
• 25 days’ annual leave (rising to 27 with service).
• Performance related bonus worth up to £10,000 per annum.
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.

At Helping Hands we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Up to £47,250 - £54,500 | Up to £47,250 base + £6,000 bonus potential + £1,250 guaranteed in year one