Area Care Manager

Helping Hands Home Care; Leeds; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Up to £15,000 annual bonus

25 days’ annual leave

Blue Light Card discounts

Employee assistance programme

Job summary

Helping Hands Home Care is seeking an Area Care Manager to lead care across a regional network of branches and a Live-in service. You will coach Branch Care Managers, drive high-quality care, ensure CQC/CIW compliance, and partner with the Head of Operations to deliver exceptional customer experience.

If you’re a proven leader with strong communication, this role offers a clear career path and a supportive, inclusive culture.

Qualifications

• Multi-site leadership experience within the care sector.
• Strong understanding of CQC/CIW regulations and quality frameworks.
• Ability to influence, support change and manage large, diverse teams.
• Clear communication skills and the confidence to build trusted relationships.

Responsibilities

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop Branch Care Managers across multiple sites.
• Oversee performance across branches and Live-in services with reporting and improvements.
• Ensure customer experience stays exceptional and retention remains high.
• Audit and maintain compliance across the area and drive improvements.
• Provide regular updates to Head of Operations with progress and opportunities.

Skills

Multi-site leadership

Regulatory knowledge

Influence & change management

Clear communication

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As an Area Care Manager, you’ll play a key role in leading exceptional care across your region. Supporting the Head of Operations, you’ll guide around 10 branches and a local Live-in Care service, ensuring teams feel supported, operations run smoothly, and customers receive the extraordinary care we’re known for.

Salary: Earn up to £80,000 | Up to £60,000 base | £5,000 Car allowance + up to £15,000 bonus potential

What you’ll do

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop your Branch Care Managers, aligning quality and growth to drive success.
• Oversee performance across your branches and Live-in services – monitoring, reporting and driving improvements with confidence.
• Make sure customer experience stays exceptional, raising service standards and strengthening retention.
• Audit and maintain full compliance across your area, acting quickly and collaboratively where improvements are needed.
• Provide regular updates to the Head of Operations, sharing progress, insights and opportunities for growth.

What you’ll bring

• Multi-site leadership experience within the care sector.
• Strong understanding of CQC/CIW regulations and quality frameworks.
• The ability to influence, support change and manage large, diverse teams.
• Clear communication skills and the confidence to build trusted relationships internally and externally.

Why Helping Hands

• Genuine career growth and development pathways.
• Up to £15,000 annual bonus
• 25 days’ annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.

At Helping Hands we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.