Registered Care Manager

Helping Hands; Aylesbury; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

25 days' annual leave (rising to 27)

Performance related bonus up to £10,0

Blue Light Card discounts

Employee assistance programme

Support with nationally recognisedqul

Refer-a-friend bonus scheme

Job summary

Helping Hands in the United Kingdom is seeking a Registered Care Manager to lead the delivery of exceptional care within your local community. You will guide and inspire your team, uphold the highest quality standards, and ensure every customer receives safe, personalised support you can rely on.

It’s a role with real influence, shaping services and strengthening relationships. Collaborate with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for

Qualifications

• Experience leading teams, inspiring others, building capability and driving strong performance.
• Excellent communication and relationship-building skills with the confidence to influence internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• Solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills with resilience in a fast-moving environment.
• Confidence using data, systems and technology to inform decision-making.
• Experience working with third-party providers, contractors or partners.
• Flexible, adaptable mindset and drive to deliver meaningful results.

Responsibilities

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team.
• Ensure every customer receives outstanding care with regular visits and varied services.
• Maintain full regulatory compliance across services and drive a right-first-time culture.
• Build strong relationships with healthcare professionals, local authorities, GPs and partners.
• Collaborate with Operations, People, Quality, Finance and Marketing to deliver great outcomes.
• Monitor performance, manage budgets, and identify efficiency improvements.
• Support Area Care Manager and leaders to embed a culture of excellence across region.

Skills

Leadership

Communication

Budget management

Regulatory compliance

Data literacy

Stakeholder engagement

Team development

Education

Level 5 Leadership & Management for Care

Tools

Healthcare systems

Job description

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts. As a Registered Care Manager, you'll lead the delivery of exceptional care within your local community. You'll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It's a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence.

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services - championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a "right first time" culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands' reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region. A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Desirable:

• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care.

• From customers to other carers everyone is lovely. We all get along and if we need help it's always there. I got the hours I asked due to having kids…
• Work life balance Flexibility indeed'It really is a joy to work'
• You will struggle to find carers with a better work ethic than those who work for Helping Hands. The whole of the Exeter team work as one and…
• Amazing company High wages glassdoor'Management always listen'
• Management always listen and try their best to help you, all the staff and customers are lovely and they do their best to work around you…
• Clear career development pathways and genuine opportunities to grow.
• 25 days' annual leave (rising to 27 with service).
• Performance related bonus worth up to £10,000 per annum.
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.

At Helping Hands we're committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.