Field Care Supervisor

Helping Hands; Widnes; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Blue Light Card discounts

Employee Assistance Programme

Growth opportunities

Job summary

Helping Hands is seeking a Care and Training Practitioner (Field Care Supervisor) to coach and uplift the care team, supporting new carers from interview to onboarding and helping the branch maintain quality and compliance. You will build meaningful relationships with customers and ensure excellent care delivery.

Responsibilities include visiting customers, reviewing care plans, conducting risk assessments, and supporting on-call duties, with a people-first leadership approach.

Qualifications

• Experience in care environments and a desire to develop others.
• Strong communication and people skills.
• Full, clean UK driving licence and access to a vehicle.

Responsibilities

• Train, mentor and support new carers to deliver high-quality care.
• Assist with compliance, auditing and documentation.
• Complete spot checks and supervisions.
• Visit customers to review and update care plans.
• Carry out risk assessments.
• Support on-call duties as part of branch rota.
• Lead by example with a people-first mindset.

Skills

Coaching

Mentoring

Leadership

Communication skills

Attention to detail

Compliance awareness

Time management

Tools

Driving licence

Job description

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes they love. Join us, and you'll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued. We call this role a Care and Training Practitioner internally, although it is commonly known as a Field Care Supervisor. As a Care and Training Practitioner with Helping Hands, you'll play a vital role in shaping exceptional care, supporting new carers from their very first interview through to their full onboarding journey. You'll coach, guide and uplift your team while helping the branch maintain quality, compliance and meaningful relationships with customers. It's a role full of purpose, variety and real impact.

What you will do

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.
  Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people-first mindset - calm, kind and ready to lead by example.
  "From customers to other carers everyone is lovely. We all get along and if we need help it's always there. I got the hours I asked due to having kids…"

Work life balance Flexibility indeed'It really is a joy to work' "You will struggle to find carers with a better work ethic than those who work for Helping Hands. The whole of the Exeter team work as one and… Amazing company High wages glassdoor'Management always listen' "Management always listen and try their best to help you, all the staff and customers are lovely and they do their best to work around you… Work life balance Flexibility,

• Eligibility for the Blue Light Card with hundreds of national discounts.
• Employee Assistance Programme for wellbeing support.
• A varied role that blends customer visits with team leadership and office collaboration.
• Genuine pathways for growth and development within a nationwide, award-winning care provider.

At Helping Hands we're committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.