Care Coordinator

Helping Hands; Hungerford; On-site; GBP 32,000 - 38,000; Full time

Job description

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts. As a Care Coordinator, you'll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you'll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

What you'll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch's capacity and community impact.
• Review and update care plans so they reflect each customer's needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Requirements

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

"From customers to other carers everyone is lovely. We all get along and if we need help it's always there. I got the hours I asked due to having kids…"

Work life balance Flexibility indeed. It really is a joy to work. "You will struggle to find carers with a better work ethic than those who work for Helping Hands. The whole of the Exeter team work as one and…"

Amazing company High wages. Management always listen and try their best to help you, all the staff and customers are lovely and they do their best to work around you.

Benefits

• Clear pathways for learning and career progression.
• 25 days' annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A welcoming, inclusive culture where your voice matters and your work has real impact.

At Helping Hands we're committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.