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FashionUnited; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Seasonal uniform allowance

Generous employee discount

Commission structure

Fitness discounts

Cycle to work

Enhanced parental pay

23 days annual leave

Job summary

REISS, the premium fashion house, is seeking a customer-focused retail associate to join our team in the United Kingdom. You will deliver a premium service experience, share in‑depth knowledge of the brand and its products, and act as a REISS Brand Ambassador in store environments.

You’ll thrive in a fast‑paced luxury retail setting, collaborate with colleagues, and contribute to an inspiring store atmosphere.

Qualifications

• Excellent customer service experience in a retail environment.
• Previous experience in a customer-facing role is essential.
• Be able to see things from the customer’s perspective.
• Demonstrate flexibility and adapt to changing priorities.
• Thrives in a fast-paced retail setting.
• Strong written and verbal communication skills.
• Team player with collaborative mindset.
• Good organisational and decision-making abilities.
• Able to communicate professionally with customers and colleagues.

Responsibilities

• Deliver premium and tailored customer service.
• Provide in-depth knowledge of the brand and products.
• Communicate effectively with customers, team members, and management.
• Act as a REISS Brand Ambassador in store.

Skills

Customer service

Retail experience

Communication skills

Team player

Organizational skills

Decision-making

Flexibility

Customer-centric

Written communication

Job description

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

Who you are

• Has a passion for premium or luxury product
• Previous experience in a customer-facing environment
• Be able to see things through the customer’s eyes
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision‑making skills
• Be a team player
• Good written and verbal communication skills

Whatyou’ll be doing

• Delivering a premium and tailored customer service experience
• Providing in depth knowledge of the brand and our products
• Communicating appropriately and effectively with customers, team members and management
• Acting as a Reiss Brand Ambassador

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding commission structure.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 23 days annual leave, increasing to 25 days after 2 years’ service.

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you

Want to know more about working at REISS?

England, United Kingdom of Great Britain and Northern Ireland