London Regional Workplace Experience Lead

Iss; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

ISS is a world-leading workplace and facility management company operating across London and globally. We are seeking a confident facilities or workplace professional who will lead workplace teams at key London sites, ensuring a consistently high standard of service delivery while building trusted relationships with senior stakeholders.

The role emphasizes stakeholder management, leadership, and the ability to manage services across multiple sites, with a focus on health, safety, and

Qualifications

• Experience within workplace experience, facilities management, or hospitality environments.
• Strong stakeholder management and relationship-building skills.
• Experience managing services across multiple sites.
• Proven leadership and team management capability.
• Understanding of workplace operations and service delivery.
• IOSH Managing Safety qualification desirable.

Responsibilities

• Lead and support workplace teams across multiple London locations.
• Ensure workplace services are delivered to agreed service levels and performance standards.
• Conduct regular site visits to monitor service quality and identify improvement opportunities.
• Build and maintain strong relationships with client stakeholders.
• Manage operational escalations and implement effective solutions.
• Drive continuous improvement, innovation, and workplace experience initiatives.
• Support health, safety, compliance, and sustainability objectives.
• Manage budgets, suppliers, resources, and cost-saving initiatives.

Skills

Stakeholder management

Leadership / people management

Multi-site operations

Microsoft Office

Workplace operations

Education

IOSH Managing Safety qualification

Tools

Workplace management systems

Job description

ISS is a world-leading workplace and facility management company operating across London and globally. We are seeking a confident facilities or workplace professional who will lead workplace teams at key London sites, ensuring a consistently high standard of service delivery while building trusted relationships with senior stakeholders.

The role emphasizes stakeholder management, leadership, and the ability to manage services across multiple sites, with a focus on health, safety, and