Regional Test Centre Lead — Flexible Shifts

Reed In Partnership; Stornoway; On-site; GBP 25,000 - 29,000; Full time

Job summary

Reed in Partnership is seeking a Regional Delivery Associate - Support in Stornoway. You will invigilate exams, ensure test delivery adheres to procedures, and support Test Centre operations under DVSA guidance.

The role involves managing shifts, coaching Test Centre Associates, and coordinating with DVSA HR for attendance; flexibility to work evenings, weekends, and occasional days per year is required.

Qualifications

• Experience of leading or supervising a team.
• Applicants must hold a full UK driving licence due to the nature of the role.
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Flexible in working hours and days, including evenings and Saturday.

Responsibilities

• Checking candidates ID documents and booking them in on the system.
• Supervision and invigilation of tests.
• Delivery of site opening and/or closing procedures.
• Coaching and supporting Test Centre Associates.
• Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
• Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged.
• Providing management support to the Test Centre Manager as required.
• Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.

Skills

Leadership

Customer service

Attention to detail

Team management

Flexibility

Job description

Reed in Partnership is seeking a Regional Delivery Associate - Support in Stornoway. You will invigilate exams, ensure test delivery adheres to procedures, and support Test Centre operations under DVSA guidance.

The role involves managing shifts, coaching Test Centre Associates, and coordinating with DVSA HR for attendance; flexibility to work evenings, weekends, and occasional days per year is required.