Regional Support Manager

Bupa; Newbury; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Regional Support Manager to enhance operations across care homes in West Berkshire, Reading, and Oxford. This role is pivotal in providing support and expertise to care home managers, ensuring high-quality service delivery and leadership. You will coach and mentor teams, analyze quality metrics, and collaborate with the quality team to implement improvement plans. If you are passionate about making a difference in the lives of residents and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Pension match contribution

Life assurance

Private medical insurance

33 days annual leave

Discounted gym membership

Free flu vaccine

Discounts on dental care

Qualifications

• Experience in Home Manager or Quality role is essential.
• Strong clinical knowledge and experience in audits required.

Responsibilities

• Provide operational support to care homes and coach Home Managers.
• Analyze quality metrics and develop service improvement plans.

Skills

Home Management

Clinical Knowledge

Audit Leadership

Coaching and Mentoring

Data Analysis

Job description

Job Description:

Regional Support Manager

Covering West Berkshire, Reading and Oxford

Full time & permanent

Do you want to work in a rewarding environment where you can truly make a difference each and every day?

Do you want to work in a fast-paced team environment where no day is the same?

What’s in it for you? The benefits include;

• Job satisfaction! Being able to make a difference to our residents and their families lives each and every day
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance
• 33 days annual leave (inclusive of statutory bank holidays)
• Comprehensive induction, on-going training and development to support your career prospects
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

About the role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

What are we looking for:

• Previous experience of performing successfully in a Home Manager or Quality role.
• Strong clinical knowledge base.
• Experienced in leading audits (internal & external), creating action plans
• Adaptability and able to work across a number of different care homes with differing requirements.
• Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Care Home - Management

Locations: Argyles