Regional Service Manager (North)

Boon Edam; Leeds; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Pension scheme

Life insurance

Healthcare plan

Employee Assistance Programme (EAP)

Job summary

Boon Edam is seeking a Regional Service Manager for the M62 corridor (Manchester, Leeds or Sheffield areas). This permanent, full-time role leads a service team of eight, focusing on delivering exceptional customer service and achieving SLAs across the Northern region.

The successful candidate will have strong leadership, a service orientation, technical understanding, and good financial acumen. Regular UK travel is required, with visits to the Ashford Head Office.

Qualifications

• Proven experience leading direct reports in a service role.
• Technical understanding within a service/engineering environment.
• Strong commercial awareness with ability to analyse performance data.
• Full UK driving licence is essential.

Responsibilities

• Lead and drive service success within the Northern regional area, managing a team of 8 direct reports including Service Supervisors, Lead Technicians, and Service Technicians.
• Deliver high customer service standards and ensure customer satisfaction while efficiently using regional resources.
• Control costs while meeting or exceeding SLAs and contractual obligations.
• Travel regularly across the UK to meet business needs and visit the Head Office in Ashford, Kent.

Skills

People management

Customer-focused

Technical understanding

Commercial awareness

Communication

Health and safety knowledge

Driving licence

Job description

Job Title

Regional Service Manager

Location

M62 Corridor (Manchester, Leeds, or Sheffield areas)

Salary

Competitive Package (Company Car Included)

Job Type

Permanent, Full Time

About us

Boon Edam is a global leader in commercial, high-end entry solutions, featuring manufacturing facilities in the Netherlands, USA, and China, supported by an international network of sales offices worldwide.

About the role

We are looking for a professional, skilled and experienced Regional Service Manager to join our regional service team, leading and driving service success within the North regional area.

Lead and drive service success within the Northern regional area, managing a team of 8 direct reports including Service Supervisors, Lead Technicians, and Service Technicians.

Deliver high customer service standards, ensure high levels of customer satisfaction, and efficiently utilise regional resources.

Control costs while meeting or exceeding contractual obligations and service level agreements (SLAs).

Regular travel throughout the UK to meet business needs, alongside required visits to the Head Office in Ashford, Kent.

The successful candidate will need to be based on the M62 corridor in the Manchester, Leeds or Sheffield areas.

About you

• Strong people management and leadership skills with experience managing direct reports.
• Service industry experience accompanied by a customer-focussed approach.
• Technical understanding within a service or engineering environment.
• Good commercial awareness, financial acumen, and the ability to analyse performance data for informed operational decisions.
• Excellent communication, problem-solving, and relationship management capabilities.
• Working knowledge of health and safety practices and legislation within the construction industry.
• Full UK driving licence is essential.

What we offer

• Friendly and inclusive working environment.
• 23 days annual leave plus 8 public bank holidays, with leave increasing based on length of service.
• Your birthday off.
• Life insurance equivalent to four times basic salary.
• Company pension scheme with generous employer contributions.
• Membership to a healthcare or cash plan scheme following successful probation.
• Access to an Employee Assistance Programme (EAP) providing 24/7 GP support.
• Internal training and career development programmes.
• Company car.

Additional Information

Closing date for applications is Friday 25th September 2026 (applications may close early due to high volumes).

Successful applicants must provide proof of right to work in the UK and will undergo a basic DBS check.

Candidates with experience of; Regional Service Manager, Service Operations Manager, Field Service Manager, Regional Engineering Manager, Service Delivery Manager, Technical Service Manager will also be considered for this role.