Regional Service Manager

Orion Electrotech; Marsh Common; On-site; GBP 55,000 - 57,000; Full time

Benefits offered by this job

Bonus

Company vehicle

Job summary

Orion Electrotech in Bristol is seeking a Regional Service Manager to lead the South West service and aftersales operation. You will own day-to-day performance, drive customer satisfaction, and develop a high-performing team across the region.

Based in Bristol, the role includes managing budgets, improving productivity and profitability, and maintaining strong client relationships while delivering exceptional service delivery and commercial success for a market-leading vehicle manufacturer.

Qualifications

• Proven experience in a Service Manager or Aftersales leadership role.
• Strong customer-facing and stakeholder management skills.
• Background in vehicles, plant equipment or related engineering sector.
• Excellent leadership, coaching and communication abilities.
• Commercial awareness with budget and performance focus.
• Full UK driving licence.

Responsibilities

• Lead day-to-day service and aftersales operations to maximise efficiency.
• Develop and manage a team of technicians and service professionals.
• Drive centre productivity, utilisation and profitability.
• Maintain outstanding customer service and client relationships.
• Oversee budgets, overheads and performance targets.
• Provide technical support on complex repairs and maintenance.
• Oversee parts stock management across depot and field engineers.
• Identify training needs and conduct performance reviews.

Skills

Leadership

Budget management

Stakeholder management

Service operations

SAP experience

Tools

SAP

Job description

Regional Service Manager - South West Bristol

£55,000 - £57,000 Bonus Company Vehicle

Are you an experienced Service Manager looking for your next leadership challenge? Do you thrive on delivering outstanding customer service, driving operational performance, and developing high-performing teams?

We're partnering with a market-leading specialist vehicle manufacturer to recruit a Regional Service Manager for their South West operation. Based in Bristol, this is a fantastic opportunity to take ownership of a busy Service Centre, leading all aspects of aftersales and service delivery while ensuring exceptional customer satisfaction and commercial success.

What You'll Be Doing

As Regional Service Manager, you'll lead the day-to-day service and aftersales operation, ensuring the highest levels of efficiency, technical quality, and customer experience.

Key responsibilities include:

Leading and developing a team of technicians and service professionals

Driving service centre productivity, utilisation, and profitability

Delivering exceptional customer service and maintaining strong client relationships

Managing service centre budgets, overheads, and performance targets

Supporting workshop planning and job prioritisation

Providing technical support on complex repairs and maintenance activities

Overseeing parts stock management across the depot and field engineers

Driving improvements in First-Time Fix rates and overall service performance

Identifying training and development needs within the team

Conducting performance reviews, workforce planning, and holiday approvals

Managing service contracts and ensuring excellent aftersales delivery

About You

We're keen to speak with candidates who have:

Proven experience in a Service Manager, Aftersales Manager, or Service Operations leadership role

Strong customer-facing and stakeholder management skills

A background within special purpose vehicles, plant equipment, HGV, manual handling, or a related engineering sector

Excellent leadership, coaching, and communication abilities

Commercial awareness with experience managing budgets and service performance

SAP experience (desirable)

A full UK driving licence

Why Apply?

This is an excellent opportunity to join a well-established and growing organisation where you'll have genuine influence over service delivery, team performance, and customer satisfaction across the South West region. You'll be joining a business that values its people, invests in development, and offers long-term career progression.