Field Operations Supervisor

Hollyfield Personnel; United Kingdom; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Company van provided

Job summary

A staffing agency is seeking a proactive Field Operations Supervisor to support and develop Regional Service Technician teams across the Northern Region in the UK. Responsibilities include mentoring technicians, conducting audits, and providing technical support. Candidates should have significant industry experience, excellent communication skills, and a full UK driving license. This full-time role, requires 42 hours per week, offers a competitive salary and the provision of a company van.

Qualifications

• Significant experience in the automatic door industry.
• Proven experience in training and mentoring field-based technicians.
• Excellent communication skills and a positive professional attitude.

Responsibilities

• Mentoring and supporting Regional Service Technician teams.
• Conducting regular site-based audits and completing required checks.
• Providing technical support to regional offices and managing escalations.
• Provide technical and operational support across regional offices, including IT training and first-level on-call escalation.
• Maintain HSQE standards through audits and safety practices.

Skills

Mentoring and coaching

Technical support

Communication skills

Job description

Salary competitive - details provided on application

Experience in the automatic door industry is essential.

Location: Northern Region (Patch covering the M62 corridor up to the Scottish Borders)

Contract: Full Time – 42 hours per week

Benefits: Company van provided

Reporting to: Operations Manager

Our client is seeking an experienced and proactive Field Operations Supervisor to support and develop Regional Service Technician teams across the Northern Region. This role plays a key part in ensuring consistent service delivery, technical excellence, safety compliance and a first-class customer experience.

Covering the M62 corridor up to the Scottish Borders, the successful candidate will mentor and develop field technicians while maintaining high operational and professional standards across multiple regions.

Key Responsibilities

Team Development & Performance

• Mentor, coach and support Regional Service Technician teams.
• Carry out structured reviews of technician skills, performance and competencies.
• Identify training needs and skills gaps, delivering targeted development solutions.
• Prepare and deliver tailored training modules, talks and sessions.
• Complete required courses and deliver training content effectively.

Audits, Compliance & Safety

• Conduct regular site-based audits across multiple regions.
• Review and audit technicians’ working practices, ethics, customer service and communication.
• Complete audits in line with company and customer requirements.
• Carry out HSQE audits, including RAMS understanding and safe working practices.
• Complete PPE, plant, equipment, vehicle and stock checks.

Technical & Operational Support

• Provide technical support to regional offices and manage customer escalations.
• Offer estimating support where required.
• Deliver IT training and support relating to service activities and field technician systems.
• Act as first-level escalation for out-of-hours on-call activity on a rota basis (UK-wide).
• Maintain and enhance communication across multiple office locations.
• Provide general support to regional offices when required.
• Research, review and propose additional training initiatives that add value to the business.

Candidate Requirements

• Significant experience in the industry, with strong product knowledge.
• Proven experience in training, mentoring and supporting field-based technicians.
• Full UK driving licence with flexibility to travel across the Northern region.
• Ideally based within one hour of one or more from the northern offices.
• Excellent communication skills with the ability to clearly explain technical information.
• Positive, professional attitude with the ability to work independently and use initiative.

Job Ref: EN1047

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