Regional Service Manager (m/f/d)

Sielaff GmbH & Co. KG; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Opportunities for personal and professional development

Competitive salary package

Excellent working conditions

Support for work-life balance

Job summary

Sielaff GmbH & Co. KG, a leading technology company in the UK, seeks a team leader for Field Service Engineers. The role requires proven experience in managing engineering teams and includes responsibilities such as overseeing service operations and ensuring customer targets are met.

The ideal candidate possesses strong leadership skills and a technical background. This position offers excellent working conditions, professional development, and a secure long-term career opportunity.

Qualifications

• Proven experience managing field-based engineering or service teams.
• A technical or engineering background is preferred.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead, coach, and develop a team of Field Service Engineers.
• Manage day-to-day service operations.
• Ensure service level agreements (SLAs) are achieved.

Skills

Field management experience

Operational and people leadership

Hands-on approach

Technical background (electrical, mechanical, automation)

Proficiency in Microsoft Office

Performance data analysis

Job description

We are a successful mid‑size company with a strong international presence. As a technology leader, we are at the forefront of the development, manufacture and distribution of state‑of‑the‑art vending machines and reverse vending systems. Our extensive service offering further complements our comprehensive portfolio.

Ihr Profil / Your profile:

• Proven experience managing field-based engineering or service teams
• Strong operational and people leadership skills
• A hands‑on, solutions‑focused approach with the ability to work effectively in a fast‑paced environment
• Experience working in fast‑growing or change‑driven organisations is highly desirable
• A technical or engineering background (electrical, mechanical, automation or similar) is preferred
• A confident communicator, comfortable engaging with engineers, customers and senior stakeholders
• A full UK driving licence and willingness to travel within the region and across the UK
• Proficiency in Microsoft Office applications
• Experience in analysing, interpreting and reporting on performance data

Ihre Aufgaben / Your responsibilities:

• Lead, coach and develop a team of Field Service Engineers
• Manage day‑to‑day service operations, including reactive and planned maintenance activities
• Ensure service level agreements (SLAs) and customer performance targets are consistently achieved
• Promote and maintain a strong health and safety culture across all field operations
• Support recruitment, onboarding and training as the team continues to grow
• Use data and key performance indicators (KPIs) to monitor performance and drive continuous improvement
• Act as a key point of contact for customers and internal stakeholders
• Support the roll‑out of new sites and the expansion of the reverse vending machine (RVM) network

Wir bieten / What we offer:

• Opportunities for personal and professional development, along with exciting and varied responsibilities
• A secure position with long‑term prospects in a modern working environment
• In addition to a competitive salary package, we offer excellent working conditions and employee benefits
• As a family‑owned company, we believe it is important to support a healthy balance between your professional and personal goals