Field Service Manager

Ad Talent Recruitment; Sevenoaks; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Bonus up to 10%

25 days leave + bank holidays

Enhanced pension

Job summary

Envipco is expanding its UK operation and seeks a Field Service Manager for the South East. You’ll install, commission and maintain pilot machines, then grow to leading regional engineers, shaping service delivery with cost control and safety at the forefront.

You will report to the National Operations Manager for UK & Ireland, combining hands-on engineering with people leadership, safety and performance management.

Qualifications

• Strong electro-mechanical engineering skills.
• Experience in field service and leading teams.
• Experience coordinating service across multiple sites.
• Understanding of SLAs and workforce planning.
• Good health and safety knowledge and commercial awareness.
• Clear communication and proactive problem-solving.
• Degree or equivalent practical experience.
• Willingness to travel in the South East.

Responsibilities

• Installing, commissioning, servicing and fault-finding on pilot machines.
• Managing regional installations, preventative maintenance and reactive repairs.
• Coordinating with the Service Centre to prioritise jobs and engineers.
• Planning resources, workloads and routes for regional coverage.
• Recruiting, onboarding and training engineers as the team grows.
• Leading engineers through coaching, objectives and performance reviews.
• Monitoring first-time fixes, response times, productivity and outstanding work.
• Maintaining safety, risk assessments and method statements.
• Controlling regional costs and service records.
• Resolving customer escalations and improving processes.

Skills

Electro-mechanical

Field service leadership

Site coordination

Health and safety

Communication

Travel willing

Degree or experience

Education

Engineering degree or equivalent

Job description

Field Service Manager (Regional)

Location: Field based, covering the South East
Salary: From £55,000 per annum, plus bonus of up to 10%

Help build a team. Work with innovative technology. Play your part in the future of recycling.

About Envipco

Envipco is an established international recycling technology business with over 40 years' experience developing reverse vending machines that collect drinks containers for recycling.

Now, we are building our UK operation as we scale towards the launch of the UK Deposit Return Scheme in October 2027. This marks an exciting opportunity to help change how people recycle bottles and cans.

Joining at this stage means you can make a visible contribution from the beginning. You will help shape our South East field service operation, establish effective working practices and build a team, backed by the expertise of an experienced global business.

The opportunity

We are looking for an experienced electro-mechanical engineer with field service and team leadership experience to become our Field Service Manager for the South East.

Initially, you will be hands-on, installing, commissioning and maintaining pilot machines across your region. As our machine network and engineering team grow, your focus will transition towards managing regional engineers and leading service delivery.

Reporting to the National Operations Manager for the UK & Ireland, you will combine practical engineering with responsibility for people, performance, safety and costs.

What you'll be doing

• Installing, commissioning, servicing and fault-finding on pilot machines.
• Managing regional installations, preventative maintenance and reactive repairs.
• Working with the Service Centre to prioritise jobs, coordinate engineers and meet service commitments.
• Planning resources, workloads and routes to provide effective regional coverage.
• Supporting engineer recruitment, onboarding and training as the team grows.
• Leading engineers through coaching, clear objectives and performance reviews.
• Monitoring first-time fixes, response times, productivity and outstanding work.
• Maintaining safe working practices, risk assessments and method statements.
• Controlling regional costs and ensuring accurate service records.
• Resolving customer escalations and improving operational processes.

What you'll bring

• Strong electro-mechanical engineering skills, including installation, maintenance and diagnostics.
• Experience in field service and leading or managing engineering teams.
• Experience coordinating service or installation activity across multiple sites.
• An understanding of service level agreements, workforce planning and performance targets.
• Sound health and safety knowledge, commercial awareness and organisational skills.
• Clear communication and a practical, proactive approach to problem-solving.
• A relevant degree or equivalent practical experience.
• Willingness to travel throughout the South East.

Experience with vending machines, ATMs or telecommunications installation would be particularly relevant. Comparable electro-mechanical field service backgrounds are also welcome.

Rollout experience, IOSH or NEBOSH qualifications and familiarity with service management systems would be advantageous.

What's on offer?

• Salary from £55,000 per annum.
• Bonus scheme offering up to 10% of annual salary.
• 25 days' annual leave plus bank holidays.
• Enhanced company pension