Regional Service Manager

Paratushealth; Milton Keynes; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading company in Fire and Security Systems is seeking a passionate Regional Service Manager in the Milton Keynes area. You will lead a dedicated team, ensuring operational excellence and customer satisfaction while managing performance and compliance. This full-time opportunity offers a competitive salary and comprehensive benefits, making it an ideal role for a skilled professional looking to make a difference in the industry.

Benefits

Pension Scheme

Life Assurance 4x Salary

Paid Referrals Scheme

Paid Holidays plus Bank Holidays

Mental Health & Well-being scheme

Access to continued training at the Marlowe Academy

Development & Progression opportunities

Qualifications

• Minimum of 3 years in a similar role.
• Full UK Driving Licence.
• Knowledge of current industry standards.

Responsibilities

• Manage regional service team ensuring operational effectiveness.
• Conduct performance reviews and manage engineer schedules.
• Ensure compliance with health and safety regulations.

Skills

Communication skills

Organisational skills

Customer service

Technical knowledge of Fire and Security Systems

Education

Technical background in electrical/electronic industry

Job description

2 weeks ago Be among the first 25 applicants

Regional Service Manager - Homebased located in the Milton Keynes area

Are you passionate about safety and security? Since 1992, Clymac has been a leader in delivering fully integrated Fire & Security Systems across the UK. Were looking for dedicated professionals to join our team and help us continue our mission of providing top-notch protection and peace of mind to our clients.

At Clymac, youll have the opportunity to work with cutting-edge technology and be part of a team that values innovation, excellence, and customer satisfaction. If youre ready to make a difference and grow your career with a trusted industry specialist, we want to hear from you!

Basic Salary Competitive

Car or Car Allowance

Pension, Life Assurance & more. Please see our generous remuneration packages below.

Clymacs Regional Service Manager's

Deliver a first class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base, ensure maximum revenue generation whilst maintaining best in class health and safety compliance.

To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLAs of the customer and the NSI

Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company's commitments to its customers.

Performance reviews of all regional engineers and competency reviews to support training requests

Management of the Lead Engineers to deliver a first-class service to all our customers, whilst delegating lead engineer responsibilities of day to day management of regional engineers.

Management of the scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call-out works within SLA of customers or NSI response times.

Ensure that scheduling teams adhere to KPIs set for customer communication

To ensure first time fix rates of 85% within your region based on good stock control, analysis of customer equipment, and sufficient technical training

Maximise revenue generation of engineers, meeting or exceeding targets set for each engineer classification.

Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised.

Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs

Review department commitment regularly, ensuring optimum utilisation of resources to achieve agreed service levels in line with agreed KPIs (engineering areas covered, callout rotas and holidays)

Audit and authorise service department running costs Inc. - Time sheets, expenses, parts ordered, commissions, fuel expense.

To act as escalation for customer needs, complaints, and concerns with a sense of urgency as and when required

Provide input for quotations and solutions to effective repairs at customer sites via the agreed internal process

To monitor Health and Safety Compliance completion of toolbox talks, health and safety audits (PPE, Ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences.

To ensure Environmental Compliance safe disposal of waste (ionised detectors / WEEE etc.), returns of waste transfer and consignment notes and to ensure all operatives carry the waste transfer certificate.

To chair and hold regular management team meetings for the regions detailing best practice and ensuring all members of the team have an opportunity to develop

To effectively manage aged calls ensuring backlog of all call types is managed in accordance with company targets.

To ensure the diligent use of customer portals across the regional service team.

Complete management of subcontractors utilised within your region.

Ensure that each individual is clear of what is expected of them in terms of customer service and productivity.

Take ownership of all customers in relation to all aspects of service delivery.

Requirements

Who We're Looking For

Skills

At Clymac, we value skilled and dedicated professionals who take pride in their work. In addition to the core qualities of a Clymac employee - positive attitude, excellent communication skills, professional conduct, and ability to work independently and as part of a team - we are looking for candidates who:

Good all-round knowledge of Fire and Security Systems.

Experience of working in a similar role previously - (minimum of 3 years)

Technical background in the electrical/electronic industry.

Experience Of Front-line Customer Contact Preferred.

Knowledge of current industry standards.

Self-motivated and able to organise workload, with the ability to work on own initiative.

Highly organised, professional and computer literate.

Full UK Driving Licence.

Benefits

Our Commitment to Attracting, Rewarding & Retaining Talent

At Clymac, we understand the pivotal role that fair compensation plays in the success of our team. Thats why were dedicated to providing exceptional remuneration packages that not only address the challenges of todays economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

Basic Salary Competitive

Car or Car Allowance

Pension Scheme

Life Assurance 4x Salary

Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)

Paid Holidays plus Bank Holidays (25 days standard plus Bank Holidays)

Mental Health & Well-being scheme

Access to continued training at the Marlowe Academy

Development & Progression opportunities

A Little More About Clymac

At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care.

Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry.

Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include

Clymac clymac.co.uk/careers

Alarm Communications acl.uk.com/careers

FAFS Fire & Security fafsfireandsecurity.com/careers

Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/

Morgan Fire Protection morganfire.co.uk/recruitment/

Marlowe Smoke Control marlowe-aov.co.uk/careers/

Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Equal Opportunities

At Clymac, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support youif you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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