Customer Success Specialist

JR United Kingdom; Milton Keynes; Remote; GBP 30,000 - 45,000; Full time

Job summary

Ascertia, a global leader in PKI solutions, is hiring a Customer Success Specialist to support post-sales activities and customer satisfaction. The role includes translating technical information for clients and collaborating with engineering to enhance product features, requiring technical expertise in operating systems and cloud services.

Benefits

Competitive salary with bonuses

25 days holiday + 3 days at Christmas

Pension

Private medical cover

Life insurance

Expenses reimbursed

Qualifications

• Experience with installing operating systems (Windows and Linux), databases, and cloud services such as Microsoft Azure preferred.
• Good self-discipline, timekeeping, and a friendly, helpful manner.
• Flexibility to work when, where, and as needed is essential.

Responsibilities

• Responsible for post-sales activities with our new customers.
• Translate technical information into terms customers understand.
• Resolve technical issues and work with engineering to implement features.

Skills

Customer satisfaction

Technical understanding

Team collaboration

Problem-solving

Education

Experience with operating systems (Windows and Linux)

Familiarity with databases

Knowledge of cloud services (Microsoft Azure)

Job description

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Client:

Ascertia

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Other

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EU work permit required:

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Ascertia is a global leader in PKI and high-trust electronic signature solutions. The company designs and develops software products in-house and sells these to a global audience, mainly through a network of local reseller partners. Ascertia has experienced solid revenue growth and is hiring several new team members to drive more sales and continue this growth. This opportunity provides a great platform for the successful candidate to work with a great team and achieve global success.

A Customer Success Specialist is responsible for post-sales activities with our new customers. You’ll translate technical information into terms that our customers understand, resolve technical issues, add new features, and work with the engineering team to implement these. As the first point of contact after the initial sales, you’ll ensure customer satisfaction and product functionality.

We expect a successful Customer Success Specialist to listen to customer and partner concerns, rephrase these concerns, and collaborate with engineering to improve our products and services. The role advocates for both the customer and the business.

This is a technical role; experience with installing operating systems (Windows and Linux), databases, and cloud services such as Microsoft Azure is preferred. We will provide comprehensive training to support your success.

• Supporting sales and partners to qualify opportunities, working with a Customer Success Manager (CSM)
• Creating and presenting technical proposals and solutions
• Conducting technical presentations and product demonstrations
• Leading Proof of Concepts (POCs) and deployments, coordinating with support teams
• Maintaining project documentation and templates
• Leading installations, configurations, and demonstrating solutions
• Managing upgrade processes and communicating updates
• Supporting support teams with routine tasks and complex issues
• Providing training to customers and partners (training to be replaced by LMS)
• Logging and validating enhancement requests
• Updating architecture, deployment guides, and training materials
• Hosting remote calls with key accounts for support and advice
• Learning about Ascertia’s products, PKI, and regulations like EU eIDAS and GDPR

Teamwork, communication, and feedback

• Collaborating with other departments and supporting wider teams
• Providing feedback on product performance and improvements

Flexibility to work when, where, and as needed is essential, along with a focus on quality and high standards.

The role requires good self-discipline, timekeeping, and a friendly, helpful manner, with remote working and occasional travel.

Job Offer

Competitive salary with bonuses, 25 days holiday + 3 days at Christmas, pension, private medical cover, and life insurance. Expenses reimbursed. Home-based with occasional travel. UK working hours are 09:00-17:30, with flexibility required.

Why work for Ascertia?

High-trust PKI and electronic signature solutions, recognized globally, with strong industry ratings. A friendly team focused on building key relationships.

Product Information

Since 2001, Ascertia has delivered high-trust solutions for digital signatures, timestamping, and certificate validation. Key products include:

• SigningHub: A complete signing solution for workflow documents, available on-premise, private cloud, or public cloud.
• ADSS Server: A framework product offering PKI services, supporting various cryptographic functions and licensing options.