Regional Service Delivery Lead – Maintenance & Safety

National Highways; Banbury; On-site; GBP 55,000 - 70,000; Full time

Job summary

National Highways is seeking a Service Delivery Manager to oversee maintenance and repair works across the East Region, based in Banbury/Bedford. The role requires driving and a clean license (no more than 3 points).

You will ensure activities meet technical, quality and safety standards with a strong focus on customer service, while managing supplier performance and budgets in a fast-paced, 24/7 environment.

Qualifications

• Engineering degree or relevant technical qualifications / accreditations / experience.
• Experience of Budget, Contract and supply chain management.
• Strong understanding of relevant technical asset policies and strategies.
• Understanding of relevant supply chain contracts.
• Experience in a fast paced, 24/7 service delivery environment.

Responsibilities

• Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities.
• Proactively tracking and monitoring the performance of the assigned Route(s) or contract scope (e.g. M&R, identifying performance trends, risks and issues).
• Analysing the root causes for performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans.
• Maintaining the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, tracking all associated costs.
• Ensure cyclical and reactive maintenance work plans are well integrated in the region's overall programme, ensuring customer disruption can be minimised.

Skills

Budget management

Contract management

Supply chain management

Service delivery

Customer service

Education

Engineering degree

Job description

National Highways is seeking a Service Delivery Manager to oversee maintenance and repair works across the East Region, based in Banbury/Bedford. The role requires driving and a clean license (no more than 3 points).

You will ensure activities meet technical, quality and safety standards with a strong focus on customer service, while managing supplier performance and budgets in a fast-paced, 24/7 environment.