East Region Service Delivery Lead (24/7)

Consortium; Bedford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

National Highways is recruiting a Service Delivery Manager for the East Region, based in Banbury or Bedford. You will oversee maintenance and repair delivery, ensuring safety, quality and customer service standards are met while managing supplier performance to contractual SLAs.

You will work in a fast-paced, 24/7 environment, coordinating cyclic and reactive works across the region and driving remedial actions with supply chain partners.

Qualifications

• Experience in fast paced, 24/7 service delivery environment.
• Strong understanding of asset policies and contracts.
• Budget, contract and supply chain management experience.

Responsibilities

• Manage supplier performance to SLAs, quality and safety targets.
• Proactively track performance across routes or contract scope and identify risks.
• Analyse root causes and implement remedial action plans with colleagues and supply chain.
• Maintain cyclical and reactive maintenance plans and track associated costs.
• Ensure maintenance plans are integrated with regional programme to minimise customer disruption.

Skills

Supplier management

SLA management

24/7 operation experience

Customer service focus

Education

Engineering degree or relevant technical qualification

Job description

National Highways is recruiting a Service Delivery Manager for the East Region, based in Banbury or Bedford. You will oversee maintenance and repair delivery, ensuring safety, quality and customer service standards are met while managing supplier performance to contractual SLAs.

You will work in a fast-paced, 24/7 environment, coordinating cyclic and reactive works across the region and driving remedial actions with supply chain partners.